Jenna Santiago
West Palm Beach,FL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Total MD
04.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assitant
Eisenman & Eisenman
02.2022 - 01.2023
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Temple Physicians
03.2016 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
No Degree - Medical Assisting
Medical Institute of Palm Beach
Lake Worth, FL04.2022
High School Diploma -
Lake Worth High School Adult Education Center
Lake Worth, FL10.2015
Skills
HIPAA Compliance
Medical terminology knowledge
EMR / EHR
Phlebotomy
Reliable team player
Immunization Administration
Specimens collection and processing
Companionship and emotional support
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Medical Assistant
Total MD
04.2023 - Current
Medical Assitant
Eisenman & Eisenman
02.2022 - 01.2023
Medical Assistant
Temple Physicians
03.2016 - 06.2019
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
No Degree - Medical Assisting
Medical Institute of Palm Beach
High School Diploma -
Lake Worth High School Adult Education Center
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