Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Sauer

Centralia,KS

Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Along with extensive medical services background and a strong work ethic there is also being a quick learner.

Overview

14
14
years of professional experience

Work History

Certified Nursing Assistant

Eastridge
Centralia, Kansas
04.2010 - Current
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for 15-25 residents at once.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Access Services Representative

Community HealthCare System Of Onaga KS
Onaga, Kansas
07.2019 - 08.2020
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Managed over 40+ customer calls per day, along with calling insurance companies and other departments.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Optometrist Assistant

Whittaker Eye Associates
Seneca, Kansas
02.2018 - 07.2019
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Handled one patient every 15-30 minutes.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Communicated with ophthalmic companies to keep inventory at appropriate levels.
  • Collaborated with optometry staff to reach individual and team goals.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient spirometry.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures and care plan instructions.

Education

High School Diploma -

Centralia High School
Centralia, KS
05.2011

Skills

  • Electronic Recordkeeping
  • Emotional and Social Support
  • Willingness to Learn
  • CNA Certification
  • Basic Life Support
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Time Management
  • Gathering Information from Patients
  • Attention to Detail
  • Insurance Authorizations
  • Medical Terminology
  • Forms and Spreadsheet Creation
  • Claims Handling and Coverage Verification

Timeline

Access Services Representative

Community HealthCare System Of Onaga KS
07.2019 - 08.2020

Optometrist Assistant

Whittaker Eye Associates
02.2018 - 07.2019

Certified Nursing Assistant

Eastridge
04.2010 - Current

High School Diploma -

Centralia High School

Similar Profiles

CREATE PROFILE
Jenna Sauer