Jenna Schaefer
Manly,IA
Summary
Knowledgeable Program Supervisor bringing four years of experience in Family Centered Services. Strategic planner, decisive leader, and complex problem-solver ready for a new professional challenge.
Overview
5
5
years of professional experience
Work History
Family-Centered Services Program Supervisor
Mid Iowa Family Therapy Clinic
04.2022 - Current
- Supervise direct staff and utilize measurable performance evaluation criteria for staff growth.
- Schedule and supervise staff meetings to discuss new ideas and update employees on program details and milestones.
- Facilitate regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrate strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Monitor program performance and outcomes for successful delivery of services.
- Reduce employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Assist direct staff in effectively assessing families.
- Facilitate cooperation, communication and quality assurance within the work unit of The Department of Health and Human Services.
- Develop strong relationships with community partners to secure resources and support for various programs.
- Assist with community resources for substance use and mental health.
- Provide strong written and oral communication.
- Review, monitor and provide feedback to staff on their required documentation and case reports.
- Submit documentation in a timely manner.
Family Support Specialist II
Mid Iowa Family Therapy Clinic
06.2020 - 03.2022
- Worked directly with families at risk of child abuse or neglect that have been referred through Family Centered Services and The Department of Health and Human Services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Connected families with a wide range of community resources that respond to the long term needs of the family.
- Completed weekly and monthly reports, and documented all interactions in a timely manner.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Enhanced family well-being by providing comprehensive support services and resources.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Monitored the safety and well-being of children within the household through regular check-ins and observations.
- Strengthened families' social networks through referrals to community programs that encourage peer support or mentorship.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Provided crisis intervention services when necessary to protect children from harm or neglect.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
Intern
Child Care Resource & Referral
01.2020 - 05.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed positive communication skills with professionals in person and over the phone.
- Collected, arranged, and input information into database system.
- Attended in-person workshops in the community.
- Worked with Microsoft Word and Excel.
Education
Bachelor of Arts - Family Services
University of Northern Iowa
Cedar Falls, IA05.2020
Skills
Problem-Solving
Time Management
Operational leadership
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Timeline
Family-Centered Services Program Supervisor
Mid Iowa Family Therapy Clinic
04.2022 - Current
Family Support Specialist II
Mid Iowa Family Therapy Clinic
06.2020 - 03.2022
Intern
Child Care Resource & Referral
01.2020 - 05.2020
Bachelor of Arts - Family Services
University of Northern Iowa
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