Express Claims Associate S3
State Farm
Tempe, Arizona
11.2023 - Current
- Implemented corrective action plans when discrepancies were identified in the claims process.
- Worked collaboratively with other departments in order to resolve complex claim issues.
- Developed effective working relationships with internal departments and external vendors.
- Provided technical assistance to other departments regarding claim processing procedures.
- Researched and resolved customer inquiries related to claim status or payments.
- Performed quality assurance reviews on newly hired associates' work product.
- Identified errors and made corrections as necessary to ensure proper payment processing.
- Maintained detailed records of all claim activity in computerized systems.
- Reviewed and processed claims for accuracy, completeness, and compliance with established policies.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.