Jenna Schofield
Orlando,FL
Summary
Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Johnnys Diner
Hudson, OH
05.2020 - 07.2024
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Teacher Education
Kent State University
Kent, OH05-2028
Skills
- Order Management
- Positive and professional
- Strong Work Ethic
- Guest Engagement
- Safe Food Handling
- Effective customer upselling
Timeline
Server
Johnnys Diner
05.2020 - 07.2024
Teacher Education
Kent State University