Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Jenna Schofield

Orlando

Summary

Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Host

The Boathouse
04.2025 - 08.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Crew Member

Raising Canes
09.2024 - 04.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Server

Johnnys Diner
05.2020 - 07.2024
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Barrio
05.2022 - 06.2024
  • Assisted in serving 100's of customers daily in a fast paced, high stress environment with high rate of customer satisfaction.
  • Anticipated, identified, and fulfilled guest needs, while resolving any guest complaints in a professional manner.
  • Efficiently trained new staff on appropriate service methods and company policy as a designated trainer, resulting in higher customer satisfaction and lower employee turnover.
  • Utilized upselling techniques to increase daily sales and restaurant revenue.

Camp Counselor

Urban Vision
01.2020 - 06.2023
  • Conducted pre-camp orientation sessions for new campers and parents.
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Led nightly devotional services for spiritual growth opportunities for all campers.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.

Sports Plus Cheerleading Assistant Coach

Hope Community Church
06.2016 - 08.2020
  • Coached 150+ girls over the course of 10 weeks each summer. Teaching different routines and gave daily devotionals for personal development.
  • A mix of one on one interaction to large group teaching and coaching.
  • Communicated with parents with weekly updates on their children's performance and behavior.
  • Helped organize and run concession stands for 1000's of guests over the course of the season, processed payments, conducted weekly inventories.

Education

Some College (No Degree) -

Kent State University
Kent, OH

High School Diploma -

Hudson High School
Hudson, OH
05-2023

Skills

  • Order Management
  • Positive and Professional
  • Strong Work Ethic
  • Safe Food Handling
  • Customer service
  • Multitasking proficiency
  • Adaptable to change

Certification

Food Safety Certified

Education and Training

other,other

Timeline

Host

The Boathouse
04.2025 - 08.2025

Crew Member

Raising Canes
09.2024 - 04.2025

Server

Barrio
05.2022 - 06.2024

Server

Johnnys Diner
05.2020 - 07.2024

Camp Counselor

Urban Vision
01.2020 - 06.2023

Sports Plus Cheerleading Assistant Coach

Hope Community Church
06.2016 - 08.2020

High School Diploma -

Hudson High School

Some College (No Degree) -

Kent State University

Similar Profiles

CREATE PROFILE