Jenna Schwenn
Beloit,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Frozen Dairy Department Manager
Festival Foods
Janesville, WI
04.2017 - Current
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Established strong relationships with vendors, negotiating favorable contracts to benefit both parties.
- Developed creative marketing materials showcasing featured products within the dairy section, driving customer interest and sales.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly to meet customer demand.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Caregiver
Pathways Group Home
Whitewater, Wisconsin
11.2016 - 03.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
Hy-Vee
Fitchburg, Wisconsin
05.2016 - 11.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Windsor Travel Plaza
Windsor, Wisconsin
11.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Front Desk Manager
Comfort Inn and Suites/ Holiday Inn
DeForest, Wisconsin
02.2013 - 08.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
2nd Shift Team Leader
Suttle Straus
Waunakee, Wisconsin
10.2010 - 07.2011
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
- Mentored team members, fostering growth and development within the workplace.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to establish goals and objectives for the shift team.
- Managed staff scheduling efficiently while taking into account individual preferences, resulting in boosted morale among the entire workforce.
- Led a team of employees to ensure smooth operations during assigned shifts.
- Improved team efficiency by developing and implementing effective shift schedules.
Education
High School Diploma -
Lodi High School
Lodi, WI06.2011
Skills
- Merchandising strategies
- Employee development
- Department management
- Stock rotation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Order processing
- Team development
- Staff training
Timeline
Frozen Dairy Department Manager
Festival Foods
04.2017 - Current
Caregiver
Pathways Group Home
11.2016 - 03.2017
Customer Service Representative
Hy-Vee
05.2016 - 11.2016
Cashier
Windsor Travel Plaza
11.2014 - 02.2015
Front Desk Manager
Comfort Inn and Suites/ Holiday Inn
02.2013 - 08.2014
2nd Shift Team Leader
Suttle Straus
10.2010 - 07.2011
High School Diploma -
Lodi High School