JENNA SCOTTO DI FREGA

• Demonstrate software functions during Trade Shows & live events on Eye Care Leaders myCare iMedicWare, MVE, Integrity, Advanced MD
• Worked directly with sales team and CEO to coordinate best practices and workflows with support to clients.
• Evaluated existing plans, processes, and event planning services to identify opportunities for improvement.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics, and booth functionality need to meet demands.
• Generated client retention by accurately organizing and executing Ophthalmic trade shows and events.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced atmosphere.

• MyCare iMedicWare, MVE, Integrity, Remote—, Created courses and recordings of training within each software.
• Launched new LMS for training and recordings
• Created documentation, using ispring suite within PowerPoint, and Microsoft word.
• Update Release Notes and update company employees on new functions and changes.
• Developed community education programming events and other activities designed to increase and improve educational outcomes.
• Identified methods and tools to promote student success in project-based learning.
• Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
• Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
• Assisted with developing strategies for improved seminars and training materials.
• Managed over 12 training videos within one 8-hour period, alongside educational documentation to relieve our support team of customer calls per day.

• Managed 12-14 projects consecutively starting from new client onboarding to full software go-live.
• Manage full implementation projects, including client management, training, workflow analysis, system setup, hardware/software configurations, data validation, and integrations.
• Consult with doctor's offices nationwide, frequently traveling on-site to review current workflows while enhancing their capabilities through our product.
• Mentor project managers and trainers on product knowledge and quality onboarding strategies.
• Edit and proof projects- client articles, training manuals, etc.
• Focused solutions on industry-specific workflow, client base, and protocols, tailoring implementations to client needs.
• Suggested solutions to developing problems during projects so correct modifications can be made.
• Assessed project scope to confirm details and understand customer expectations in advance.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Managed installation, upgrade, and deployment projects and provided on-site direction for providers and medical staff.
• Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation, and integration of system-oriented projects.

Masters of Science in Management

• Focus on Business
• Focus on Marketing
• 3.7 GPA