Summary
Overview
Work History
Education
Skills and Certifications
Leadership Experience
Volunteer Experience
Timeline
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Jenna Shepard

Valley City,OH

Summary

Dynamic problem-solver with a robust foundation in data analysis principles and a strong passion for problem-solving through servant leadership. Possesses a solid understanding of statistical methods and advanced proficiency in analytical tools such as Python and Excel. Eager to leverage these skills as a Data Analyst at KeyBank, contributing to data-driven decision-making and fostering continuous improvement.

Overview

2
2
years of professional experience

Work History

Qualitative Research Team Lead

Ratcliffe Innovation Consultancy (Baldwin Wallace University)
Berea, OH
05.2024 - Current
  • Facilitated quarterly qualitative competitor research for a Fortune 250 company to inform strategic decision-making.
  • Managed digital solution development processes to meet project goals and client specifications.
  • Identified emerging trends by attending stakeholder meetings and staying up-to-date on relevant publications, informing future project directions accordingly.

Information Desk Associate

Ritter Library (Baldwin Wallace University)
Berea, OH
08.2024 - Current
  • Provided information and assistance to library patrons, enhancing visitor experience.
  • Managed circulation desk operations, ensuring timely check-out and return of library materials.
  • Assisted in maintaining organized library resources, improving accessibility for users.

IT Intern (ESM Platforms Team)

The Sherwin-Williams Company
Cleveland, OH
05.2025 - 08.2025
  • Applied JavaScript to develop 20 new business rules, client scripts, and UI policies within ServiceNow applications for ITSM, CSM, and GRC modules.
  • Contributed to agile SDLC by participating in daily scrum meetings and sprint planning for 6 sprints, ensuring timely and consistent sprint deliverables.
  • Coordinated and led stakeholder meetings to clarify technical requirements, align internal teams on timelines, and improve service delivery in accordance with ESM goals.

Member

Sherwin-Williams Career Accelerator Program (Baldwin Wallace University)
Berea, OH
08.2024 - Current
  • Collaborated with 5+ partner organizations to participate in conferences and networking events, enhancing visibility for young professionals in Cleveland, Ohio.
  • Established networking pathways to link peers with career advancement opportunities in Northeast Ohio.
  • Engaged with industry professionals as a Baldwin Wallace University representative, fostering connections and promoting the university.

Education

Bachelor of Science - Business Information Systems

Baldwin Wallace University
Berea, OH
05-2026

Skills and Certifications

  • Certified in Cybersecurity (ISC2)
  • Bloomberg Market Concepts (Bloomberg)
  • Behavioral Research Certification (CITI)
  • Microsoft Excel (IACT)
  • Artificial Intelligence Fundamentals (IBM)
  • Experience in SQL, Python, Java, JS, Tableau, Power BI, Jira, ServiceNow, HTML, and XML

Leadership Experience

October 2023 - Current

Student Senate Committee Chair & Senator, Baldwin Wallace University

  • Led committee meetings to establish strategic goals and objectives for university initiatives.
  • Collaborated with faculty and administration to align committee efforts with institutional priorities.
  • Championed strategic initiatives to amplify student voices, resulting in the successful reopening of the Hive dining option.

February 2026 -  Current

Rules, Regulations, and Awards Chair, Circle K International (CKI)

  • Lead the development, interpretation, and enforcement of organizational bylaws and policies for the Ohio District of CKI
  • Oversee the planning and execution of district-level awards programs, recognizing member and club achievements across multiple chapters
  • Review and update rules and regulations to improve clarity, accessibility, and organizational effectiveness

February 2025

OCWiC Conference Student Assistant, ACM-W

  • Coordinated logistics for the 20th Ohio Celebration of Women in Computing Conference to foster inclusivity and increase attendee participation.
  • Coordinated logistics for workshops and seminars, ensuring seamless execution of program schedules.
  • Managed registration processes, facilitating efficient participant tracking and communication pre- and post-event.

Volunteer Experience

January 2025 - Current

Volunteer Software Developer, Mission Guatemala

  • Conducted on-site requirement collection in Panajachel, Guatemala, collaborating with cross-functional teams to create multilingual user-friendly interfaces.
  • Created a refined construction management software through iterative design.
  • Led project planning sessions to define deliverables and timelines effectively.
  • Developed and maintained software applications using Java and Python.

November 2023 - November 2024

VP of Philanthropy, Alpha Gamma Delta

  • Mobilized community support to raise over $2000 for hunger relief efforts.
  • Awarded Sorority New Member of the Year in Spring 2024 for outstanding contributions.
  • Developed strategic partnerships with community organizations to enhance philanthropic outreach.

Timeline

IT Intern (ESM Platforms Team)

The Sherwin-Williams Company
05.2025 - 08.2025

Information Desk Associate

Ritter Library (Baldwin Wallace University)
08.2024 - Current

Member

Sherwin-Williams Career Accelerator Program (Baldwin Wallace University)
08.2024 - Current

Qualitative Research Team Lead

Ratcliffe Innovation Consultancy (Baldwin Wallace University)
05.2024 - Current

Bachelor of Science - Business Information Systems

Baldwin Wallace University
Jenna Shepard