JENNA SHOEMAKER
Okoboji,IA
Summary
Successful, dedicated and enthusiastic individual with a variety of professional qualifications; seeking a position in the hospitality industry that will benefit from my unique blend of abilities and allow me to contribute to an organization.
Overview
21
21
years of professional experience
Work History
General Manager
ROC Management - Godfather's
05.2020 - Current
- Responsible for all daily operational functions for 2 store locations, each with 30+ employees
- Optimized profits by consistently exceeding daily sales targets and monthly goals by a minimum of 10%
- Executed performance improvement initiatives resulting in a 30% increase in overall staff production by implementing a strategic, results-driven onboarding training program, closely monitoring proper delivery
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation resulting in a 15% reduction in operational expenses
- Ensured compliance with local health department regulations for food safety standards and received a 98% from the Health Inspection Committee
- Earned Best Customer Satisfaction Award in 2023, and upheld the "Million Dollar Store" status for it's 13th consecutive year
Recruiter
Crown Recruiting
08.2021 - 02.2023
- Formulated and posted job openings on platforms such as Indeed and ZipRecruiter
- Communicated with mid- and upper- level management to determine requirements for each job opening
- Supported up-level staffing personnel by scheduling interviews and proofreading job postings
- Managed 10+ job postings at a time, monitoring responses from applicants
- Created hiring strategies with department leads, including identifying criteria and determining hiring timelines
- Recruited both candidates and employers, and fostered relationships to ensure ongoing business
General Manager
M-Lounge
08.2018 - 02.2019
- Managed a team of 35-50 employees in a 200-seat casual dining high-volume restaurant
- Developed and executed successful management solutions to exceed maximum potential, improving productivity and morale
- Comprehensive approach for all financial, operational and business management processes.
- Directed and planned 25+ events at the historic San Francisco City Hall
General Manager
Banzai Beach
04.2017 - 11.2018
- Managed and coordinated all front of house daily operations in a 200-seat high-volume tepanyaki restaurant
- Supervised 7 servers, 3 bartenders, 3 tepanyaki chefs and directed all staff training and development
- Maintained labor cost & weekly budget and prepared schedule accordingly to ensure full staffing needs
- Followed OSHA sanitation health and safety regulations
Guest Services
Burke Williams
10.2016 - 04.2017
- Reserved services for upcoming guests and spa members and customized individual itineraries
- Managed and organized therapist and aesthetician schedules according to technician specialties and availability
- Earned top sales for both seasonal promotions and specialty packages
- Gainfully reached incentive goals by consistently upselling service enhancements
- Attended a four week "Health and Wellness" training class involving eastern and western massage therapy expanding my level of expertise
Reservations Agent
Enchantment Resort & Mii amo Spa
03.2010 - 01.2012
- Managed and coordinated all upcoming guests for both leisure and group events and handled all incoming reservation inquiries
- Assumed a dual role as a personal concierge by building guest itineraries that took advantage of all of the resort amenities on sight, increasing the guests daily spending by 15%
- Promoted from Front Desk Agent to Reservations Coordinator within 3 months of employment
- Led department for 9 months in room revenue for both Enchantment Resort and Mii amo Spa.
Special Event Staff
Levy Restaurants
02.2004 - 02.2010
- Assisted in coordinating and planning special events for clients
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests
- Conducted pre-event briefings for volunteers and staff, ensuring clarity on roles and responsibilities
- Monitored event activities to ensure compliance with safety regulations and venue policies.
Education
Bachelor of Science - Communications
De Anza College
Cupertino, CA05-2016
Hospitality And Restaurant Management
University of Wisconsin - Green Bay
Green Bay, WI05-2014
Skills
SKILLS
General Management (10 years)
Sales (10 years)
Inventory Management
Microsoft Word
Operations
Payroll
Culinary Experience
Upselling
Office Administration
Catering / Banquets
Budgeting
Kitchen Management
Pricing
Business Development
Profit & Loss
Personnel Recruitment
Client Relationship Management
Behavioral Interviewing
Policy and Procedure Writing
Community Networking
Client Development
Pre-Employment Screening
Recruiting and Sourcing
Linkedin Sourcing
Applicant Qualification
Employment Data Tracking
Industry-Specific HR Regulations
Job Offer Development
Contract Negotiation
Background Checks
Cold Calling
Recruitment Strategies
Relocation Package Development
Procedures Compliance
Leave of Absence Transitions
Strategic Sourcing
Talent Acquisition
Permanent Placement
Temporary and Seasonal Employees
Remote Conferencing Communication
Analytical and Critical Thinking
Applicant Tracking Systems
Candidate Pipeline Management
Time Tracking and Payroll
Offer Letter Drafting
Compensation Structuring
Awards And Certifications
- ServSafe Manager Certificate
- Best Customer Satisfaction Award
- Million Dollar Store - 13 Year Record
- Hospitality Management Employee Relations UpSkill Course Completion
- Effective Communication Strategies Conference and Study Group (2019)
Timeline
Recruiter
Crown Recruiting
08.2021 - 02.2023
General Manager
ROC Management - Godfather's
05.2020 - Current
General Manager
M-Lounge
08.2018 - 02.2019
General Manager
Banzai Beach
04.2017 - 11.2018
Guest Services
Burke Williams
10.2016 - 04.2017
Reservations Agent
Enchantment Resort & Mii amo Spa
03.2010 - 01.2012
Special Event Staff
Levy Restaurants
02.2004 - 02.2010
Bachelor of Science - Communications
De Anza College
Hospitality And Restaurant Management
University of Wisconsin - Green Bay
Similar Profiles
Mario VargasMario Vargas
NA at Godfather'sNA at Godfather's
Noof BahabriNoof Bahabri
Game champion at -Game champion at -
SHAIKHA ALBLOOSHISHAIKHA ALBLOOSHI
Voluntary Worker at -Voluntary Worker at -
Colin SlatteryColin Slattery
Banquet Server at Cottonwood HotelBanquet Server at Cottonwood Hotel
Cristian Filerio FilerioCristian Filerio Filerio
Roofer at Durango RoofingRoofer at Durango Roofing