Jenna Silva
Lodi,CA
Summary
A diligent and resourceful problem solver with an organized style. Expertise in Health Care Advocacy to effectively manage job functions. Excellent communicator focused on achieving results.
Overview
13
13
years of professional experience
Work History
Manager/Operator
A True Blessing Senior Services
01.2023 - 01.2025
- Oversee day-to-day operations of senior care agency, ensuring compliance with Title 22 and state regulations, resulting in a 100% increase in operational efficiency
- Develop and implement strategic plans to align with organizational goals, leading to growth in service offerings in the community
- Build and maintain strong relationships with residents, families, and stakeholders, enhancing overall resident satisfaction and trust in the agency
- Implement cost-saving measures to strengthen the agency’s financial sustainability while maintaining high-quality care standards
Regional Executive Director
Del Monte Assisted Living & Memory Care
11.2021 - 04.2023
- Managed daily operations of 3 assisted living facilities, supporting 12 administrative staff and safeguarding smooth service delivery for over 210 residents
- Developed and delivered Title 22-compliant training programs for over 100 new hires, achieving Title 22 compliance across all locations
- Established streamlined record-keeping processes for resident charts and medication tracking, reducing documentation errors by 90 %
Director of Case Management
Star Nursing
12.2019 - 12.2021
- Coordinated clinical care for 550 active Assisted Living Waiver members, enabling timely and compliant service delivery across multiple facilities
- Managed 10 office staff and 25 field RN case managers, optimizing resource allocation and service coordination to ameliorate operational efficiency
- Augmented company revenue and client retention by 50% in the first year through strategic service enhancements and improved client engagement
Patient Care Coordinator/Account Manager
Blossom Ridge Home Health
04.2019 - 12.2019
- Managed community outreach efforts for home healthcare, fostering partnerships with health insurance caseworkers, hospitals, and SNFs, resulting in a 25 % increase in referrals
- Coordinated referral intake and facilitated marketing campaigns, maximizing patient conversion rates and enhancing the agency's market presence
- Delivered in-service education to assisted living and boarding care homes to augment healthcare staff competency
Administrator Assistant/Case Management Assistant
Thrive Home Health
09.2018 - 05.2019
- Managed budgeting and procurement of medical supplies, optimizing inventory levels and reducing procurement costs by 30%
- Recruited key leadership roles, including the medical director and director of patient care services, reducing vacancy fill time by 75%
- Coordinated patient care scheduling for home health services, revamping service efficiency through effective collaboration with the lead RN case manager
- Led weekly IDT case conference meetings, streamlining care coordination
Patient Care Coordinator/Account Manager
Country Home Care
Elk Grove, California
04.2017 - 10.2018
- Coordinated 65+ incoming referrals per month, ensuring seamless patient onboarding and service delivery for home healthcare
- Managed community outreach efforts, increasing referral partnerships through engagement with health insurance caseworkers, hospitals, and SNFs
- Collaborated with caseworkers to develop personalized care plans and improve patient satisfaction
Clinical Liaison
Vibra Hospital of Sacramento
Folsom, CA
01.2012 - 12.2016
- Generated the highest revenue referral as Lead Clinical Liaison, maintaining hospital census above the Medicare 80/20 rule and surpassing revenue goals for four consecutive quarters
- Augmented conversion rates by 20% through targeted marketing strategies and outcome follow-up plans for STACH facilities, boosting patient admissions
- Delivered presentations on patient outcomes at public events and healthcare shows, enhancing community awareness and fostering stakeholder engagement
Education
Associate of Science - Respiratory Therapy
Kaplan College
Residential Care/Assisted Living Administrator Certification - undefined
Skills
Healthcare Administration
Patient Care & Advocacy
Dementia Care
Hospice & Palliative Care
Title 22 Regulations
undefinedTimeline
Manager/Operator
A True Blessing Senior Services
01.2023 - 01.2025
Regional Executive Director
Del Monte Assisted Living & Memory Care
11.2021 - 04.2023
Director of Case Management
Star Nursing
12.2019 - 12.2021
Patient Care Coordinator/Account Manager
Blossom Ridge Home Health
04.2019 - 12.2019
Administrator Assistant/Case Management Assistant
Thrive Home Health
09.2018 - 05.2019
Patient Care Coordinator/Account Manager
Country Home Care
04.2017 - 10.2018
Clinical Liaison
Vibra Hospital of Sacramento
01.2012 - 12.2016
Residential Care/Assisted Living Administrator Certification - undefined
Associate of Science - Respiratory Therapy
Kaplan College
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