Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Jenna Silva

Summary

Dedicated professional with profound experience in the hospitality department. Enthusiastic to be part of a team that values communication in efforts to enhance customer satisfaction. Significantly devoted to positivity and maintaining standards in any dining settings. Acquired knowledge of safe food handling and guest engagement, while demonstrating ability to manage tasks efficiently to ensure smooth operations.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Server

Roccovino's Italian Restaurant
08.2020 - 05.2024
  • Set a positive tone for the entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and ingredients, assisting customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders, manage bills, and handle gift certificates.
  • Build warm relationships with regular customers.


Keyholder Manager

Roccovino's Italian Restaurant
03.2021 - 09.2021
  • Monitored employees and professionally managed any challenges throughout each assigned shift.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Maintained focus during busy times and assigned tasks to employees to keep business running smoothly.

Host

Roccovino's Italian Restaurant
09.2019 - 08.2020
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Concessions Worker

Roccovino's Italian Restaurant
05.2018 - 11.2019
  • Monitored inventory and notified management of deficiencies or shortages.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.

Poolside Server

Prestwick Country Club
05.2019 - 08.2019
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Refilled beverage glasses, served food, cleared and reset tables, and stocked service areas.

Education

Associate of Arts -

Moraine Valley Community College
Palos Hills, IL
05.2025

Skills

  • Guest Engagement
  • Safe Food Handling
  • High-volume dining
  • Service prioritization
  • Exceptional customer service
  • Adaptability

Certification

Basset Card

ServSafe Food Handler

Timeline

Keyholder Manager

Roccovino's Italian Restaurant
03.2021 - 09.2021

Server

Roccovino's Italian Restaurant
08.2020 - 05.2024

Host

Roccovino's Italian Restaurant
09.2019 - 08.2020

Poolside Server

Prestwick Country Club
05.2019 - 08.2019

Concessions Worker

Roccovino's Italian Restaurant
05.2018 - 11.2019

Associate of Arts -

Moraine Valley Community College

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Jenna Silva