Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Silveira

Providence,RI

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

3
3
years of professional experience

Work History

Barista

Brewology
06.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.

Waitress/Bartender

Michelles Place
06.2024 - 10.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Served high customer volumes during special events, nights, and weekends.

Teller

Citizens
04.2022 - 06.2024
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
  • Identified transaction errors when debits and credits did not balance
  • Received mortgage and other loan payments, verifying payment dates and amounts due
  • Maintained confidentiality of bank records and client information
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Built and maintained client relationships through quality, personalized interactions
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Transmitted orders to supply cash to meet daily needs
  • Identified and reported suspicious behavior to security personnel as appropriate

Education

Bachelor of Science - Marketing

Rhode Island College
Providence, RI
05-2025

Associate of Science - Marketing

Community College of Rhode Island
12.2021

Skills

  • Exceptional Customer Service
  • Task Prioritization
  • Excellent Communication Skills
  • Honest and Dependable
  • Teamwork
  • Time-management
  • Speedy and efficient
  • Hospitality and Professionalism

Timeline

Barista

Brewology
06.2024 - Current

Waitress/Bartender

Michelles Place
06.2024 - 10.2024

Teller

Citizens
04.2022 - 06.2024

Associate of Science - Marketing

Community College of Rhode Island

Bachelor of Science - Marketing

Rhode Island College

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Jenna Silveira