Highly-adaptable employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Administrative Assistant
Mercy Cancer Center-Cape Girardeau
Cape Girardeau, MO
10.2019 - Current
Greet patients and visitors, answer phones, and assist with scheduling lab appointments.
Help patients keep track of their appointments and are where they need to be for each one while they are at the Cancer Center.
Assisted with putting in place a protocol called "Overflow" to help things flow better for when waiting rooms are full and wait times are long.
In charge of making sure the Chemo Binders for new chemo patients are made put together and available for nursing staff.
Provide administrative support to clinical staff including physicians, nurses, and other healthcare professionals.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Cross trained to lead patients to infusion bays, take vitals , answer general questions, and help to make patients comfortable while waiting for treatment.
Communicate with patients with compassion while keeping medical information private.
Server/Food Preparation Worker
Honeybaked Ham Store
Cape Girardeau, MO
08.2017 - 10.2019
Provided excellent customer service to ensure satisfaction.
Ran the Drive Thru during high customer volume hours.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Completed cleaning duties by sweeping and mopping floors, cleaning dishes and tidying up server stations.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Assisted in training new servers.
Barista Shift Supervisor
Starbucks
Mission, KS
04.2016 - 07.2017
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Performed opening duties such as setting up espresso machines for the day's operations.
Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Maintained a clean and well-stocked work area throughout shifts.
Resolved customer complaints in a polite and professional manner.
Education
High School Diploma -
Jackson Senior High School
Jackson, Mo
05-2011
Some College (No Degree) - General Studies
Southeast Missouri State University
Cape Girardeau, MO
Skills
Organization
Relationship Building
Interpersonal Communication
Patient Care
Teamwork
Patient Flow
Multitasking and Organization
Positive Attitude
Affiliations
Bible Study Life group
Exercise
Healthy Living
Certification
Institute for Integrative Nutrition Certified Health Coach
Certified Barista
Timeline
Clinical Administrative Assistant
Mercy Cancer Center-Cape Girardeau
10.2019 - Current
Server/Food Preparation Worker
Honeybaked Ham Store
08.2017 - 10.2019
Barista Shift Supervisor
Starbucks
04.2016 - 07.2017
High School Diploma -
Jackson Senior High School
Some College (No Degree) - General Studies
Southeast Missouri State University
Institute for Integrative Nutrition Certified Health Coach
Certified Barista
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