Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Jenna Smith

Jackson,MO

Summary

Highly-adaptable employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinical Administrative Assistant

Mercy Cancer Center-Cape Girardeau
Cape Girardeau, MO
10.2019 - Current
  • Greet patients and visitors, answer phones, and assist with scheduling lab appointments.
  • Help patients keep track of their appointments and are where they need to be for each one while they are at the Cancer Center.
  • Assisted with putting in place a protocol called "Overflow" to help things flow better for when waiting rooms are full and wait times are long.
  • In charge of making sure the Chemo Binders for new chemo patients are made put together and available for nursing staff.
  • Provide administrative support to clinical staff including physicians, nurses, and other healthcare professionals.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Cross trained to lead patients to infusion bays, take vitals , answer general questions, and help to make patients comfortable while waiting for treatment.
  • Communicate with patients with compassion while keeping medical information private.

Server/Food Preparation Worker

Honeybaked Ham Store
Cape Girardeau, MO
08.2017 - 10.2019
  • Provided excellent customer service to ensure satisfaction.
  • Ran the Drive Thru during high customer volume hours.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Completed cleaning duties by sweeping and mopping floors, cleaning dishes and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in training new servers.

Barista Shift Supervisor

Starbucks
Mission, KS
04.2016 - 07.2017
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Resolved customer complaints in a polite and professional manner.

Education

High School Diploma -

Jackson Senior High School
Jackson, Mo
05-2011

Some College (No Degree) - General Studies

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Organization
  • Relationship Building
  • Interpersonal Communication
  • Patient Care
  • Teamwork
  • Patient Flow
  • Multitasking and Organization
  • Positive Attitude

Affiliations

  • Bible Study Life group
  • Exercise
  • Healthy Living

Certification

  • Institute for Integrative Nutrition Certified Health Coach
  • Certified Barista

Timeline

Clinical Administrative Assistant

Mercy Cancer Center-Cape Girardeau
10.2019 - Current

Server/Food Preparation Worker

Honeybaked Ham Store
08.2017 - 10.2019

Barista Shift Supervisor

Starbucks
04.2016 - 07.2017

High School Diploma -

Jackson Senior High School

Some College (No Degree) - General Studies

Southeast Missouri State University
  • Institute for Integrative Nutrition Certified Health Coach
  • Certified Barista
Jenna Smith