Jenna Todd
Myrtle Beach
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Horry County Sheriff's Office
09.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Responded to emergency situations and de-escalated hostile confrontations.
Business Development Specialist
Camping World RV Sales
03.2022 - 07.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Developed business pipeline using cold and warm techniques.
- Engaged with customers to build business relationships.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Contributed to event marketing, sales and brand promotion.
Service Advisor
Meineke Car Care
10.2021 - 02.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Home Health Aide
Home Health Services
01.2020 - 01.2021
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Cashier
Food Lion
07.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Server
California Dreaming Restaurant And Bar
01.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Burro Loco
03.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Education
High School Diploma -
Socastee High School
06.2013
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Organization skills
- Telephone skills
- Time Management
- Data Entry
- Scheduling appointments
- Documentation And Reporting
- Social Media Marketing
- Training and mentoring
Certification
- Certified Correctional Officer, South Carolina - April 2024
Timeline
Correctional Officer
Horry County Sheriff's Office
09.2023 - Current
Business Development Specialist
Camping World RV Sales
03.2022 - 07.2023
Service Advisor
Meineke Car Care
10.2021 - 02.2022
Home Health Aide
Home Health Services
01.2020 - 01.2021
Cashier
Food Lion
07.2019 - 12.2019
Server
California Dreaming Restaurant And Bar
01.2018 - 02.2019
Bartender
Burro Loco
03.2017 - 01.2018
High School Diploma -
Socastee High School
- Certified Correctional Officer, South Carolina - April 2024
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