JENNA SOVA
Colorado Springs,CO
Summary
Experienced behavior technician skilled in applying evidence-based practices to support individuals with behavioral challenges. Strong focus on team collaboration and flexibility to meet changing needs. Expertise in data collection, analysis, and implementation of individualized behavior plans. Valued for reliability, adaptability, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician - Mentor
Family Support Center
09.2023 - Current
- Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
- Assisted clients in generalizing learned skills, resulting in increased independence in daily life activities.
- Developed strong rapport with clients, fostering trust and positive working relationships throughout the therapeutic process.
- Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.
- Collected data on client behaviors, allowing for ongoing analysis and adjustments to treatment plans.
Customer Experience Associate
The Exchange-AAFES
08.2022 - 08.2023
- Served as this location's Military Star Ambassador primarily creating events to encourage customers to sign up.
- Additionally, served as a liaison with the other stores in regard to the military star card.
- Assisted the visual marketing director with many projects, and events.
- Maintained up-to-date knowledge of products, pricing, and promotions.
- Developed and implemented cross-selling strategies for relevant products.
Store Manager
Dunkin Donuts
02.2022 - 08.2022
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Review operational records and reports to project sales and determine profitability
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records
- Plan or implement improvements to internal or external logistics systems or processes
- Plan or implement material flow management systems to meet production requirements
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Prepare or serve menu items, such as sandwiches or salads
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Order, receive, or stock supplies or retail products.
Shift Supervisor
Starbucks
10.2021 - 02.2022
- Describe menu items to customers or suggest products that might appeal to them
- Demonstrate the use of retail equipment, such as espresso machines
- Serve prepared foods, such as muffins, biscotti, or bagels
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Balance receipts and payments in cash registers.
Optician
Dr. Leaks Optometry
06.2020 - 01.2021
- Performed basic eligibility, co-pays, and preauthorization requirements for specific coverage.
- Performed scheduling, cancellations, and re-scheduling of patients' appointments and/or consults.
- Verified and updated demographics and insurance information.
- Prepared accurate work orders for labs with information such as prescriptions, lens types, and special coatings required.
- Verified the accuracy of billing data and revised any errors.
- Resolved billing problems through successful communication with providers and patients.
- Helped customers meet eyewear needs by delivering the best possible solutions.
Nanny
College Sitters
10.2019 - 03.2020
- Planned age-appropriate activities for children
- Maintained set schedules for meal times, baths, and bed times
- Helped children with homework, and assisted with school projects
- Taught good social skills such as sharing and teamwork.
Barista Shift Manager
Mugshots Coffee Company
08.2018 - 05.2019
- Trained employees how to meet all customer needs with well prepared beverages, clean facilities, and delightful service
- Maximized business profits by effectively controlling costs, marketing business, and coaching employees on successful sales strategy
- Taught all staff in wide range of hot and cold drinks including off menu preparations popular with customers.
Activities Assistant/Student Body President
Bethany Global
08.2019 - 03.2019
- Maintained strict budgets for student-related activities, diligently tracking funds and keeping impeccable records
- Set up recreational activities and events for student body to enhance student engagement
- Represented the needs of students in facility meetings.
Education
Associate of Arts, Intercultural Ministry Degree -
Bethany Global University
Bloomington, MNBachelor of Science - in Pyschology in Applied Behavioral Analysis
Purdue Global University
West Lafayette, IN07.2026
Skills
- Critical Thinking
- Staff Training and Development
- Leadership and Supervision
- Communication Skills Training
- Natural Environment Teaching
- Trauma-informed care
- Applied Behavior Analysis Techniques
- Easily Adaptable
- Problem-Solving
- Time Management
- Teamwork
- Communication
Timeline
Registered Behavior Technician - Mentor
Family Support Center
09.2023 - Current
Customer Experience Associate
The Exchange-AAFES
08.2022 - 08.2023
Store Manager
Dunkin Donuts
02.2022 - 08.2022
Shift Supervisor
Starbucks
10.2021 - 02.2022
Optician
Dr. Leaks Optometry
06.2020 - 01.2021
Nanny
College Sitters
10.2019 - 03.2020
Activities Assistant/Student Body President
Bethany Global
08.2019 - 03.2019
Barista Shift Manager
Mugshots Coffee Company
08.2018 - 05.2019
Associate of Arts, Intercultural Ministry Degree -
Bethany Global University
Bachelor of Science - in Pyschology in Applied Behavioral Analysis
Purdue Global University
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