Jenna Springer
New York City,NY
Summary
Dedicated event producer with a proven track record in customer service and event coordination. Known for effective problem-solving and fostering positive guest interactions. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Server / Event Producer
Five Iron Golf
New York, New York
06.2024 - Current
- Coordinated on-site logistics for corporate events and private parties at a premier golf venue.
- Oversaw setup and breakdown of event spaces to maintain high standards of presentation.
- Supervised servers assigned to specific tasks at events.
- Created post-event reports summarizing attendance figures and feedback from participants.
- Provided on-site event management to ensure successful execution of the event.
- Collaborated with cross-functional teams, such as our Event Sales Coordinator, to ensure seamless event execution.
- Sold high-end golf memberships.
- Greeted and assisted visitors with a friendly, professional demeanor.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of the bar area, tables, glassware, utensils, and golf equipment.
- Trained new servers on restaurant policies, procedures, and best practices.
Camp Counselor
Rex Arts
Princeton, New Jersey
05.2022 - 08.2023
- Responsible for teaching elementary school students music, choreography, and acting skills during one-week sessions throughout June, July, and August.
- Provided first aid support during minor injuries or emergencies.
- Worked with children of varying interests, skills, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating alongside the students.
- Supported students by active listening, daily check-ins, and positive reinforcement.
- Created and fostered a fun, positive environment and attitude.
Customer Service Key Holder
Kids Empire
Moorestown, New Jersey
06.2022 - 08.2022
- Responsible for opening and closing the store, following proper procedures.
- Operating a POS.
- Ensured that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
- Assisted customers with checking in, purchasing merchandise, setting up memberships, and planning birthday parties.
- Responsible for the cleanliness of all areas, including the register, bathrooms, and the playground area.
- Answered customer questions and addressed problems efficiently and effectively in person and via phone.
- Ensured that customers were following the playground rules.
- Promoted from floor worker, cashier, to key holder within my first month.
- Identified customer needs and provided appropriate solutions and alternatives within the time limits.
Children's Entertainer
Sweet & Sassy
Cherry Hill, New Jersey
06.2021 - 08.2021
- Engaged children through interactive games and performances.
- Singing, dancing, and character interaction as Disney Princesses during birthday parties, haircuts, and spa packages.
- Facilitated themed parties and special events at the venue.
- Collaborated with team members to create entertaining experiences.
- Demonstrated excellent communication skills with children and parents.
- Practiced quality memorization techniques and learned routines before performance deadlines.
Education
Bachelor of Arts - Musical Theatre
Marymount Manhattan College
New York, NY05-2024
Skills
- Sales expertise
- Cash handling
- Customer engagement
- Team collaboration
- Problem solving
- Guest relations management
- Cleanliness standards
- Staff training
- Memorization
- Multitasking and organization
- Strong work ethic
- Positive guest interactions
- Event coordination
- Computer skills
- Writing skills
- Typing
- Time management
- Basic math
- Dependable and responsible
References
References available upon request.
Timeline
Server / Event Producer
Five Iron Golf
06.2024 - Current
Customer Service Key Holder
Kids Empire
06.2022 - 08.2022
Camp Counselor
Rex Arts
05.2022 - 08.2023
Children's Entertainer
Sweet & Sassy
06.2021 - 08.2021
Bachelor of Arts - Musical Theatre
Marymount Manhattan College