Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Stahl

Wyoming,IL

Summary

Highly skilled and result-oriented with strong leadership abilities. Demonstrates thorough understanding of operational process management, team development, and strategic planning. Proven ability to streamline processes for efficiency and cost-effectiveness while maintaining high service levels. Notable success in creating positive work environments, resolving conflicts, and implementing effective solutions to meet customer needs.

Overview

5
5
years of professional experience

Work History

Unit Secretary

Carle Health Proctor Hospital
Peoria, IL
02.2023 - Current
  • Greeted visitors and patients in a courteous and friendly manner.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Organized laboratory specimens for pick-up by courier service.
  • Compiled reports on daily activities for review by supervisor.
  • Managed the front desk area ensuring neatness at all times.
  • Distributed incoming mail throughout the unit in a timely manner.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Store Manager

Dollar General
Wyoming, IL
01.2022 - 11.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.

Kitchen/Bar Manager

Spoon River Bowl, Inc
Wyoming, IL
06.2019 - 10.2022
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Restocked beer and liquor regularly and after special events.

Education

Associate of Occupational Studies - Medical Specialties With Emphasis in Radiography

California College of Communication
San Diego, CA
10-2011

Skills

  • Incoming Call Reception
  • Document Management
  • Follow-up appointment scheduling
  • Patient data confidentiality
  • Telephone reception
  • Medication inventory
  • Appointment Scheduling
  • Customer Service
  • Medical billing protocol
  • Inpatient Care
  • Conflict resolution techniques
  • Strong Organization
  • Meeting Coordination
  • Insurance Verification
  • Account Management
  • Medical terminology proficiency

Timeline

Unit Secretary

Carle Health Proctor Hospital
02.2023 - Current

Store Manager

Dollar General
01.2022 - 11.2022

Kitchen/Bar Manager

Spoon River Bowl, Inc
06.2019 - 10.2022

Associate of Occupational Studies - Medical Specialties With Emphasis in Radiography

California College of Communication

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Jenna Stahl