Jenna Staiert
Kansas City,MO
Summary
Resourceful Core Team Member
I am looking for an opportunity in a professional environment with an entry level position. I am eager to use my forward thinking skills set while gaining experience in the professional work force. I am open to an opportunity to gain real world experience and helping me find my career path in conjunction with college education.
Overview
4
4
years of professional experience
Work History
Core Team Member
Target
Kansas City, MO
01.2024 - Current
- Assisted with onboarding new team members and providing training on company policies and procedures.
- Developed project plans, tracked progress, and reported results to management.
- Coordinated with other departments to ensure successful delivery of projects.
- Analyzed customer service metrics to identify areas of improvement in customer satisfaction.
- Performed regular maintenance checks on equipment used by the core team.
- Collaborate with team members to develop and implement strategies for meeting customer needs.
- Ensured compliance with company policies and procedures while maintaining high standards of quality control.
- Reviewed reports on sales figures, order status, inventory levels., making adjustments as needed.
- Maintained daily inventory to facilitate successful material distribution.
Call Center Representative
Sky Zone Trampoline Park
Lee's Summit, MO
04.2023 - 10.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Carhop Server
Sonic Drive In Of Bloomington/normal Il
Lee's Summit, MO
01.2021 - 01.2023
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Kept work areas clean and organized throughout shift.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
Education
High School Diploma -
Lee's Summit North High School
Lee's Summit, MO01-2023
Some College (No Degree) - Business Management
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Strategic Thinking
- Negotiation
- Collaboration
- Cash Handling
- Workplace Safety
- Cleaning
- Equipment Operation
- Complex Problem-Solving
- Call Center Operations
- Product Knowledge
- Money Handling
- Organizing Work Stations
- Sales and Marketing
- Training and mentoring
Timeline
Core Team Member
Target
01.2024 - Current
Call Center Representative
Sky Zone Trampoline Park
04.2023 - 10.2023
Carhop Server
Sonic Drive In Of Bloomington/normal Il
01.2021 - 01.2023
High School Diploma -
Lee's Summit North High School
Some College (No Degree) - Business Management
Metropolitan Community College - Kansas City