Jenna Stanfield
South Lyon,MI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Coach & Marketing Assistant
South Lyon Stars Pompon
05.2021 - Current
- Create social media posts to market and advertise club to parents and children in community
- Developed and oversaw team budget, logistics and equipment purchases.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Life Café Assistant Manager
Lifetime Fitness
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Barista
Tim Hortons
02.2018 - 03.2021
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Server
Mickey's Dairy Twist
04.2016 - 02.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Education
Supply Chain Management
Washtenaw Community College
Ann Arbor, MI06.2025
Skills
- Verbal and Written Communication
- Staff Training
- Business Administration
- Staff Management
- Financial Management
- Statistical Data Gathering
- Cost Control
- Business Analysis
Additional Information
- AWARDS: May 2021- Employee of the month, 2021- Quarter 3 Most valuable team member, 2022- Quarter 2 Most valuable team member, July 2023- Employee of the month
Timeline
Assistant Coach & Marketing Assistant
South Lyon Stars Pompon
05.2021 - Current
Life Café Assistant Manager
Lifetime Fitness
03.2021 - Current
Barista
Tim Hortons
02.2018 - 03.2021
Server
Mickey's Dairy Twist
04.2016 - 02.2018
Supply Chain Management
Washtenaw Community College
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