Jenna Stockdale
Waynesburg,PA
Summary
Talented Employee with expert team leadership, planning, and organizational skills built during successful careers. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Can maintain professional behavior and work ethic during high pressure environments. Very dedicated and motivated when it comes to accomplishing set goals related to a job.
Overview
4
4
years of professional experience
Work History
Manager
Campbell Land and Cattle
01.2021 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Waitress
Frosty's Frozen Delights
03.2021 - 09.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Degree in Nursing - Nursing
Washington Health System School of Nursing
Washington12.2025
High School Diploma -
Lenape Tech High School
Ford City, PA05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Performance Management
- Customer Service
- Effective Communication
- Positive Attitude
- Multitasking
- Project Planning
- Self Motivation
Additional Information
Volunteered at Armstrong County Memorial Hospital as a Patient Care Technician during my Junior and Senior year of High School (2022-2023).
Timeline
Waitress
Frosty's Frozen Delights
03.2021 - 09.2021
Manager
Campbell Land and Cattle
01.2021 - 10.2024
Associate Degree in Nursing - Nursing
Washington Health System School of Nursing
High School Diploma -
Lenape Tech High School
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