Jenna Stoddard

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Expirence with reptiles, small animals, bugs and fish

I originally got hired in the pets department but I also was working on register every other day.

My job consisted of working/taking of reptiles, small animals, bugs and fish on the daily.

Customer service is a huge part of my job.

Working with money and customers on register every other day.

• Kept workplace clean and organized in line with restaurant policies.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Trained team members to prepare sandwiches and other items according to instructions.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Assisted customers in choosing menu items by providing food complementing information.
• Shared information with customers about menu items, preparation methods, and ingredients.
• Restocked and rotated stock in display case to mitigate stock loss.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Prepared salads, soups and sandwiches for customers.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Replenished serving stations with fresh food and cleaned up spills.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.