Summary
Work History
Education
Skills
Timeline
Generic

Jenna Stokes

Petersburg,NE

Summary

Creative and experienced Salon Owner with a passion for delivering hair artistry and outstanding customer service. Friendly and versatile with proven sales generation to build lasting relationships with loyal clientele. Expertise in men's and women's cuts, hair smoothing and relaxing and hair coloring and color correction as well as nail services.

Work History

Salon Owner

Self Employed
Petersburg, Nebraska
03.2012 - Current
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Maintained staff records and work schedules.
  • Arranged for regular maintenance services for all beauty equipment.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Learned and remained updated on statutory requirements and regulations.

Stylist

Total Image Salon And Spa
Elgin, NE
06.2008 - 03.2012
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Worked with men, women and children to complete [Service] on daily basis.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Worked on [Number] customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Designed individualized plans to assist customers in healing damaged or dry hair.

Education

Cosmetology

Joseph's College of Cosmetology
Norfolk, NE

Skills

  • Risk Mitigation and Management
  • Industry Expertise
  • Employee Training
  • Customer Service
  • Facility Maintenance
  • Information Updates
  • Employee Motivation and Performance
  • Supply Monitoring
  • Operational Analysis
  • New Business Development
  • Customer Inquiries
  • Planning and Execution
  • Issue Resolution
  • Industry Standards
  • Beauty Trends
  • Sales Planning
  • Work Planning and Prioritization
  • Incident Response
  • Budgeting and Cost Control
  • Integrity and Transparency
  • Business Growth and Retention
  • Verbal and Written Communication
  • Basic Accounting Practices
  • Scalp Massages
  • Brand Awareness
  • Attention to Detail
  • Business Optimization
  • Special Occasion Styling
  • General Salon Housekeeping
  • Front Desk Management
  • Operational Efficiency
  • Accounts Payable and Accounts Receivable
  • Corrective Actions
  • Team Leadership
  • Business Management and Development
  • Relaxation Techniques

Timeline

Salon Owner

Self Employed
03.2012 - Current

Stylist

Total Image Salon And Spa
06.2008 - 03.2012

Cosmetology

Joseph's College of Cosmetology
Jenna Stokes