Jenna Stone

• Outbound sales calls. Also leveraged email and SMS communications to generate sales.
• Successfully recommended wines to customers, as well as curated cases of wine based on customer preferences. Assisted customers with regularly planned orders.
• Experience with loyalty programs and customer retention.
• Some inbound sales and customer service, as needed, pertaining to delivery issues.

• Answered inbound calls and emails to facilitate customer service.
• Educated customers on special promotions, membership, and subscriptions.
• Assisted customers with wine selection, placing orders, delivery issues, and complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
• I worked on special projects as assigned by management.

• Temporary remote call center for the Colorado Department of Revenue.
• Received high-volume phone calls. Effectively handled confidential information and provided taxpayers with information pertaining to refund checks.
• Used AWS for the phone system, and Google Spaces to maintain constant contact with the main office.
• Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.

• Traveled to cases throughout Colorado Springs, and in some more rural areas of Colorado.
• Performed census interviews, entering data into a government-issued device.
• Exceeded expectations and was kept on as one of the last enumerators in the region at the end of the assignment.

Caregiver to children ages 3 to 10 years old. Supervised crafts and other activities, established positive relationships with parents to collaboratively promote the child's well-being. Cleaning and laundry, as needed.

Assisted with grading papers, filing, and special projects. Oversaw students in the classroom and common areas to monitor, enforce rules, and support the teacher.

Caregiver to children aged 2 years old. Supervised crafts and other activities. Established positive relationships with parents to collaboratively promote the child's well-being. Cleaning and laundry, as needed.

Caregiver to children ages 6 weeks to 10 years old. Supervised crafts and other activities. Established positive relationships with parents to collaboratively promote the child's well-being. Cleaning and laundry, as needed.

Taught children ages 3 to 5 years old. Lesson planning, and supervising crafts and other activities. Established positive relationships with parents to collaboratively promote the child's well-being.

Caregiver to children ages 6 weeks to 10 years old. Supervised crafts and other activities. Established positive relationships with parents to collaboratively promote the child's well-being.

Received product shipments, and placed products on the sales floor. Created visual displays, updated signs, and sales tags. Assisted customers as needed.

• Professionally answered multiple phone lines, assisting cruise passengers with confirming booking details in a mainframe computer.
• Maintained a lost and found log for the motorcoaches, as well as assisted the luggage department with lost luggage.
• Performed an inventory of office supplies.
• Distributed mail and ship manifests to the appropriate departments.

• Professionally answered multiple phone lines.
• Checked patients in and out for visits. Updated patient information in the computer, and verified insurance. Received patient payments.
• Performed filing and other tasks in the office setting.

Caregiver to children aged 2 years old. Supervised crafts and other activities. Established positive relationships with parents to collaboratively promote the child's well-being.