Jenna Stratton
Live Oak,FL
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self-employeed
Live Oak, FL
01.2023 - Current
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Monitored customer feedback and implemented changes based on their suggestions.
- Negotiated contracts with vendors, suppliers, and customers.
- Set pricing structures according to market analytics and emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Established partnerships with other businesses in related industries for mutual benefit.
- Participated in local community activities to promote the brand's visibility and reputation.
- Researched similar businesses to determine competitive advantages.
- Created budgets and monitored expenses to stay within budget limits.
- Developed marketing campaigns to deliver messages to right audience.
- Ensured compliance with applicable laws and regulations while running the business.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Met with service vendors or product suppliers to facilitate delivery.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Advised employees on best practices regarding safety protocols and procedures.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Resolved conflicts between staff members and customers when necessary.
- Identified new technologies that could be used to improve efficiency and productivity.
- Designed customer loyalty programs to increase sales revenue.
- Designed detailed business plans to outline finances, goals and operations of company.
- Managed staff recruitment, hiring, training, and development.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Monitored financial objectives and prepared budgets according to projections.
RN Supervisor
Concierge Home Care
Lake City, FL
06.2022 - 01.2023
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Responded promptly to inquiries from physicians or other healthcare providers regarding changes in medication orders or treatments.
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Ensured that all documentation met legal requirements before submission.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Facilitated interdisciplinary meetings between physicians, nurses, social workers, therapists, dietitians, and pharmacists to discuss treatment plans for individual patients.
- Analyzed data collected from various sources such as surveys or incident reports in order to improve operational efficiencies.
- Reviewed and completed admission and discharge assessments.
- Audited and completed charts, evaluations and medical forms.
- Liaised between patients and families by providing health information and addressing questions and concerns.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
Nursing Instructor
Riveroak Technical College
Live Oak, FL
12.2020 - 06.2022
- Observed and evaluated student performance in meeting course objectives and student learning outcomes through assignments, projects and examinations.
- Provided instruction on nursing concepts and practices to students in a classroom setting.
- Contributed professional feedback to student inquiries in class, online, or during established consultation hours.
- Conducted clinical evaluations of students in hospital settings.
- Remained current in instructional methods and evidence-based, best practice nursing concepts and impact such concepts place on nursing program students' education.
- Created course materials such as lesson plans, handouts, and tests.
- Supervised student laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.
- Engaged in student academic advisement to support success of students on campus and beyond.
- Supervised student clinical activities in various healthcare settings.
- Guided and supervised nursing students in classroom, lab and clinical learning activities.
- Participated in faculty meetings to discuss departmental policies and procedures.
- Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits.
- Participated in planning, implementing and evaluating assigned courses for continued development of nursing curriculum.
- Presented lectures on medical terminology, pharmacology, pathology, and other relevant topics.
- Assisted with the recruitment, selection, orientation, and training of nursing staff members.
- Developed strategies for improving the quality of patient care through research-based evidence.
- Monitored student learning outcomes and provided feedback to ensure mastery of course material.
- Evaluated student's competency based upon laboratory simulations and clinical experiences.
Education
Nursing
Florida Gateway College
Lake City, FL12-2023
Skills
- Employee Development
- Clinical Leadership
- HIPAA Compliance
- Quality Improvement
- Interdisciplinary Collaboration
- Compassionate Care
- Clinical Documentation
- Risk Management
- Operating Plans Development
- Employee Supervision
- Critical Thinking
- Decision-Making
- Employee Work Scheduling
- Relationship Building
- Professionalism
- Drug Inventory Management
- Organizational Goal Development
- Teamwork and Collaboration
- Reliability
- Self Motivation
- Patient Education
- Team Building
Certification
- LPN
- RN
- BSN
- Doula
Accomplishments
- Clinical Excellence Award
Affiliations
- I am a determined, hard working Mother of three with the determination to make anything happen.
Timeline
Small Business Owner
Self-employeed
01.2023 - Current
RN Supervisor
Concierge Home Care
06.2022 - 01.2023
Nursing Instructor
Riveroak Technical College
12.2020 - 06.2022
Nursing
Florida Gateway College