Jenna Svitak
Omaha,NE
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Cheer Athletics
2022.08 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Owner
home Daycare
2017.07 - Current
- Provided care and created a safe environment for infants daily while further enhancing their developmental skills
- Developed age-appropriate curriculum for infants and encouraged them to achieve their milestones
- Established and developed strong family partnerships that revolved around trust and open communication
- Collaborated with parents to create effective and attainable goals for their child
- Created fundamental experiences for children further develop their cognitive and language skills
- I invoiced parents their statements.
- Managed day-to-day business operations.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Cared for children ages Age to Age in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
KinderCare Learning Center
2019.08 - 2020.12
- Provided care and created a safe environment for infants daily while further enhancing their developmental skills
- Developed age-appropriate curriculum for infants and encouraged them to achieve their milestones
- Established and developed strong family partnerships that revolved around trust and open communication
- Collaborated with parents to create effective and attainable goals for their child
- Created fundamental experiences for children further develop their cognitive and language skills
- I assisted other co-workers with their curriculum and classroom boards
- I assisted our director with family tours
- I assisted with opening and closing the building
- I assisted with kitchen duties when needed
- I was able help prep meals and prepare meals.
Lead Toddler Teacher/All Ages Float
Cathedral Daycare
2016.08 - 2017.07
- Provided care and created a safe environment for infants daily while further enhancing their developmental skills
- Developed age-appropriate curriculum for infants and encouraged them to achieve their milestones
- Established and developed strong family partnerships that revolved around trust and open communication
- Collaborated with parents to create effective and attainable goals for their child
- Created fundamental experiences for children further develop their cognitive and language skills.
Lead
Platte Valley Children
2016.01 - 2016.08
- S Academy, 3-Year-Old Teacher
- Provided care and created a safe environment for infants daily while further enhancing their developmental skills
- Developed age-appropriate curriculum for infants and encouraged them to achieve their milestones
- Established and developed strong family partnerships that revolved around trust and open communication
- Collaborated with parents to create effective and attainable goals for their child
- Created fundamental experiences for children further develop their cognitive and language skills.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Coordinated schedules of activities, events and field trips.
Education
Associate - Early Childhood Education
Rasmussen College
12.2021
Skills
- Kitchen Scheduling
- Standardized Recipes
- Equipment Maintenance
- Room Preparation
- Order Delivery Practices
- Inspection and Observation
- Safe Food Handling
- Portion Sizes
- Shipment Preparation
- Employee Scheduling
- Menu Planning
- Food Item Purchasing
- Food Preparation and Safety
- Customer Service
- Attention to Detail
- Inventory Coordination
- Health Code Compliance
- Multitasking and Organization
- Budget Management
- First Aid Knowledge
- Team Leadership
- Staff Training
- Calm and Pleasant Demeanor
Certification
Child Development Associates- Infants
CPR Certified
Safe Sleep
Car seat Safety
Timeline
Front Desk Receptionist
Cheer Athletics
2022.08 - Current
KinderCare Learning Center
2019.08 - 2020.12
Owner
home Daycare
2017.07 - Current
Lead Toddler Teacher/All Ages Float
Cathedral Daycare
2016.08 - 2017.07
Lead
Platte Valley Children
2016.01 - 2016.08
Associate - Early Childhood Education
Rasmussen College
Child Development Associates- Infants
CPR Certified
Safe Sleep
Car seat Safety
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