Jenna Swartz
Newark,DE
Summary
Dedicated Direct Support Professional skilled in individualized instruction and client advocacy. Proven ability to foster relationships and monitor progress, enhancing client engagement and well-being.
Overview
9
9
years of professional experience
Work History
Day Program Instructor
McGuire Memorial
New Brighton, Pennsylvania
03.2026 - 07.2026
- Developed tailored lesson plans to enhance participant skills and interests.
- Provided instruction to clients in the areas of social and recreational activities, life skills, and communication.
- Facilitated engaging activities for individuals with developmental disabilities to foster social interaction. for individuals with developmental disabilities.
- Collaborated with families and caregivers to support individual needs.
- Monitored participant progress and documented daily activities accurately.
- Trained new staff on program protocols and best practices.
- Supported clients during transitions to ensure smooth adjustments.
- Promoted positive behavioral changes by providing positive reinforcement strategies.
Direct Support Professional
McGuire Memorial
New Brighton, Pennsylvania
03.2025 - 03.2026
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with daily living activities and personal care needs.
- Monitored client behavior to ensure safety and well-being in residential settings.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Promoted clients' rights in various settings to ensure their voices were heard. and preferences in various settings and situations.
- Developed strong relationships with clients to foster trust and communication.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained accurate records of client progress and incidents for compliance purposes.
Direct Support Professional
Buckeye Residential Solutions
Austintown, OH
03.2023 - 11.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with daily living activities and personal care needs.
- Monitored client behavior to ensure safety and well-being in residential settings.
- Coordinated recreational and social activities for clients' engagement and enjoyment.
- Maintained accurate records of client progress and incidents for compliance purposes.
- Developed strong relationships with clients to foster trust and communication.
- Advocated for clients' rights and preferences in various settings and situations.
Instacart Shopper
Instacart
Youngstown, Ohio
12.2021 - 03.2022
- Handled customer orders and ensured accurate selection of items.
- Communicated with customers about delivery timelines and updates.
- Packaged groceries carefully to maintain quality during delivery.
Retail Sales Associate
JCPenney
Niles, OH
10.2017 - 12.2021
- Assisted customers with product selections and provided personalized recommendations.
- Assisted customers with product selections and provided personalized recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
Education
Bachelor of Science - Marketing Management
Youngstown State University
Youngstown, OH12-2022
Skills
- Direct support
- Individualized instruction
- Behavioral support
- Progress monitoring
- Crisis intervention
- Client advocacy
- Relationship building
- Team collaboration
- Communication strategies
- Conflict resolution
- Record keeping
Timeline
Day Program Instructor
McGuire Memorial
03.2026 - 07.2026
Direct Support Professional
McGuire Memorial
03.2025 - 03.2026
Direct Support Professional
Buckeye Residential Solutions
03.2023 - 11.2024
Instacart Shopper
Instacart
12.2021 - 03.2022
Retail Sales Associate
JCPenney
10.2017 - 12.2021
Bachelor of Science - Marketing Management
Youngstown State University