Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Swift

Cape Coral,FL

Summary

Driven and meticulous, with a proven track record at Storm Smart Industries, I excel in precision measuring and effective communication. Demonstrated ability to enhance team collaboration and customer satisfaction through exceptional service and quality workmanship, achieving a positive customer feedback rate. Skilled in both shutter assembly and fostering positive client interactions.

Overview

10
10
years of professional experience

Work History

Shutter Installer

Storm Smart Industries
Fort Myers, FL
12.2018 - Current
  • Installation: Accurately measure, cut, and install hurricane protection products, including shutters, panels, screens, and other systems according to manufacturer specifications and company standards.
  • Customer Interaction: Communicate with customers in a professional and courteous manner, ensuring a positive experience from start to finish.
  • Material Handling: Help load and unload shutters and related materials at the job site. Ensure that all tools and materials are prepared for installation.
  • Site Preparation: Prepare installation sites by inspecting and assessing the area to ensure proper fit and function of installed products.
  • Tool & Equipment Use: Safely operate and maintain all tools and equipment necessary for installation, including power tools, hand tools, and ladders.
  • Safety Compliance: Adhere to all safety guidelines and protocols, including wearing appropriate personal protective equipment (PPE) and following OSHA standards.
  • Problem Solving: Troubleshoot and resolve any issues that arise during the installation process, ensuring the product is installed correctly and functions properly.
  • Documentation: Complete all necessary paperwork, including work orders, timesheets, and customer sign-offs, in a timely and accurate manner.
  • Team Collaboration: Work closely with team members, including other installers and the installation manager, to complete projects efficiently and to company standards.
  • Quality Assurance: Conduct a final inspection of installed products to ensure quality workmanship and customer satisfaction.

Heavenly Pizza

Hostess
North Fort Myers
01.2015 - 09.2017

•Greeting Guests: Welcome guests as they arrive, making them feel comfortable and valued.

•Managing Reservations: Handle phone and online reservations, ensuring efficient seating arrangements.

•Seating Guests: Escort guests to their tables, presenting menus and informing them of any specials.

•Coordinating with Staff: Communicate with servers and kitchen staff to ensure smooth service and timely table turnover.

•Handling Inquiries: Answer questions about the menu, restaurant policies, and any special events.

• Maintaining Cleanliness: Ensure the entrance, waiting area, and hostess station are tidy and presentable.

•Managing Waitlists: Keep track of waiting guests and provide accurate wait time estimates.

• Providing Excellent Customer Service: Address any guest concerns or complaints promptly and professionally.

Education

Diploma -

Island Coast High School
Cape Coral, FL
05.2018

Skills

  • Worksite cleanliness
  • Patience and persistence
  • Power tool proficiency
  • Hand tool expertise
  • Precision measuring
  • Project estimation
  • Shutter assembly
  • Teamwork
  • Routine maintenance
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Construction
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Following safety practices
  • Work order completion
  • Organizational skills
  • Active listening
  • Effective communication
  • Decision-making
  • Machinery operation
  • Team building
  • Safety protocols

Timeline

Shutter Installer

Storm Smart Industries
12.2018 - Current

Heavenly Pizza

Hostess
01.2015 - 09.2017

Diploma -

Island Coast High School
Jenna Swift