Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Swift

Cape Coral,FL

Summary

Driven and meticulous, with a proven track record at Storm Smart Industries, I excel in precision measuring and effective communication. Demonstrated ability to enhance team collaboration and customer satisfaction through exceptional service and quality workmanship, achieving a positive customer feedback rate. Skilled in both shutter assembly and fostering positive client interactions.

Overview

10
10
years of professional experience

Work History

Shutter Installer

Storm Smart Industries
12.2018 - Current
  • Installation: Accurately measure, cut, and install hurricane protection products, including shutters, panels, screens, and other systems according to manufacturer specifications and company standards.
  • Customer Interaction: Communicate with customers in a professional and courteous manner, ensuring a positive experience from start to finish.
  • Material Handling: Help load and unload shutters and related materials at the job site. Ensure that all tools and materials are prepared for installation.
  • Site Preparation: Prepare installation sites by inspecting and assessing the area to ensure proper fit and function of installed products.
  • Tool & Equipment Use: Safely operate and maintain all tools and equipment necessary for installation, including power tools, hand tools, and ladders.
  • Safety Compliance: Adhere to all safety guidelines and protocols, including wearing appropriate personal protective equipment (PPE) and following OSHA standards.
  • Problem Solving: Troubleshoot and resolve any issues that arise during the installation process, ensuring the product is installed correctly and functions properly.
  • Documentation: Complete all necessary paperwork, including work orders, timesheets, and customer sign-offs, in a timely and accurate manner.
  • Team Collaboration: Work closely with team members, including other installers and the installation manager, to complete projects efficiently and to company standards.
  • Quality Assurance: Conduct a final inspection of installed products to ensure quality workmanship and customer satisfaction.

Heavenly Pizza

Hostess
01.2015 - 09.2017

•Greeting Guests: Welcome guests as they arrive, making them feel comfortable and valued.

•Managing Reservations: Handle phone and online reservations, ensuring efficient seating arrangements.

•Seating Guests: Escort guests to their tables, presenting menus and informing them of any specials.

•Coordinating with Staff: Communicate with servers and kitchen staff to ensure smooth service and timely table turnover.

•Handling Inquiries: Answer questions about the menu, restaurant policies, and any special events.

• Maintaining Cleanliness: Ensure the entrance, waiting area, and hostess station are tidy and presentable.

•Managing Waitlists: Keep track of waiting guests and provide accurate wait time estimates.

• Providing Excellent Customer Service: Address any guest concerns or complaints promptly and professionally.

Education

Diploma -

Island Coast High School
Cape Coral, FL
05.2018

Skills

  • Worksite cleanliness
  • Patience and persistence
  • Power tool proficiency
  • Hand tool expertise
  • Precision measuring
  • Project estimation
  • Shutter assembly
  • Teamwork
  • Routine maintenance
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Construction
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Following safety practices
  • Work order completion
  • Organizational skills
  • Active listening
  • Effective communication
  • Decision-making
  • Machinery operation
  • Team building
  • Safety protocols

Timeline

Shutter Installer

Storm Smart Industries
12.2018 - Current

Heavenly Pizza

Hostess
01.2015 - 09.2017

Diploma -

Island Coast High School
Jenna Swift