Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Talley

Batavia,OH

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

16
16
years of professional experience

Work History

Front Desk Manager

Horizon Infusions
03.2023 - Current
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Ophthalmologist Tech

CEI
12.2021 - 08.2022
  • Assessed and examined approximately 20 patients daily to develop accurate diagnoses.
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Maintained compliance with regulatory standards and safety requirements.
  • Handled and filed patient records with discretion to comply with HIPAA guidelines.
  • Explained required paperwork, tests, products and services to foster positive customer experience.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Measured and recorded visual acuity and color vision testing.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Store Management

Kroger
05.2007 - 12.2021
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Boosted brand awareness through creative and multifaceted marketing strategies.
  • Coordinated clearance events to clear shelf space for new product lines.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.
  • Conducted inventory analysis to determine optimal stock levels.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Education

No Degree - Culinary Arts

Sullivan University
Louisville, KY
01.2001

Skills

  • VIP Priority Options
  • Compliance Requirements
  • Sales Expertise
  • Meeting Coordination and Support
  • Personnel Management
  • Inventory Oversight
  • Listening Skills
  • Administration and Operations
  • Conflict Management
  • Mentoring
  • Interviewing and Hiring
  • Promotions
  • Leadership and Change Management
  • Written and Oral Communications
  • Multi-Line Phone Systems
  • Event Coordination
  • Planning and Prioritization

Timeline

Front Desk Manager

Horizon Infusions
03.2023 - Current

Ophthalmologist Tech

CEI
12.2021 - 08.2022

Store Management

Kroger
05.2007 - 12.2021

No Degree - Culinary Arts

Sullivan University
Jenna Talley