Summary
Overview
Work History
Skills
Timeline
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Jenna Thomas

Yakima,WA

Summary

Dynamic and trusted professional with 18+ years of progressive experience at Vance Heating & Air Conditioning, partnering directly with executive leadership to drive organizational success. Skilled in executive support, financial management, and cross-functional coordination, with strengths in streamlining processes, managing priorities, and executing company-wide initiatives. Known for discretion, problem-solving, and fostering healthy company culture while ensuring operational and strategic goals are met.

Overview

18
18
years of professional experience

Work History

System Designer

Vance Heating & Air Conditioning
01.2025 - Current
  • Partner with homeowners to assess heating and cooling needs by measuring and analyzing their existing system and designing customized HVAC solutions that align with their goals and budgets.
  • Prepare detailed proposals and present options clearly, empowering customers to make informed decisions.
  • Working closely with major financial institutions to offer a wide range of payment solutions.
  • Coordinate with warehouse manager, installation teams, electricians and project managers to ensure seamless scheduling and accurate job execution.
  • Maintain a consultative approach, balancing technical requirements with customer priorities to deliver high-quality service experiences while ensuring company goals and customer satisfaction metrics are met.
  • Track project pipeline, follow up with customers, and ensure timely communication throughout the sales and installation process.

Finance Manager

Vance Heating & Air Conditioning
06.2009 - 12.2024
  • Directed all financial operations, including budgeting, forecasting, month-end close, and cash flow management, ensuring accuracy and alignment with company growth goals.
  • Partnered with the President to review financial performance, analyze trends, and inform strategic decision-making.
  • Prepared executive-level financial reports and presentations to guide leadership discussions and business planning.
  • Administered payroll and benefits, ensuring compliance with regulations and timely processing for all employees.
  • Oversaw accounts receivable/payable, streamlined billing processes, and improved cash flow through enhanced collection strategies.
  • Collaborated with business coach and leadership team to set annual goals, measure KPIs, and monitor progress toward revenue targets.

Marketing Manager

Vance Heating & Air Conditioning
06.2020 - 12.2024
  • Scheduled, and executed multi-channel marketing campaigns (digital, print, direct mail, radio) to maximize lead generation and brand awareness.
  • Coordinated with external marketing vendors to ensure timely delivery and consistency across all campaigns.
  • Monitored campaign performance, tracked ROI, and presented results to leadership for data-driven decision-making.
  • Managed marketing calendar, ensuring alignment with seasonal promotions and company goals.
  • Developed internal communications to support marketing initiatives and keep staff engaged and informed.

Leadership Team Member

Vance Heating & Air Conditioning
06.2018 - Current
  • Collaborated daily with the President and senior leadership to set company direction, review performance metrics, and make strategic decisions impacting growth and profitability.
  • Participated in monthly business coaching sessions to refine strategy, improve operations, and support leadership development.
  • Helped foster a positive and engaged company culture, contributing to year-over-year growth and employee retention.
  • Supported the successful launch of a new electrical division by coordinating financial planning, marketing campaigns, and operational readiness.
  • Served as a trusted advisor, maintaining confidentiality while handling sensitive financial, personnel, and strategic information.
  • Facilitated communication between leadership, vendors, and internal teams to ensure smooth execution of initiatives and alignment with company goals.

Customer Service Representative & Dispatcher

Vance Heating & Air Conditioning
06.2007 - 06.2010
  • Answered high-volume inbound calls, scheduled service appointments, and provided exceptional customer support while maintaining a professional and friendly demeanor.
  • Dispatched technicians to customer homes, balancing schedules to maximize efficiency and minimize wait times.
  • Proactively communicated with customers throughout the day, providing updates and setting clear expectations regarding technician arrival and service timelines.
  • Resolved customer concerns and escalated issues appropriately to ensure customer satisfaction.
  • Coordinated daily technician schedules, optimizing routes to reduce travel time and increase productivity.
  • Maintained accurate service records and entered data into scheduling system with strong attention to detail.
  • Supported office operations by assisting with filing, invoicing, and administrative tasks as needed.

Skills

  • Executive Support & Collaboration
  • Calendar & Schedule Coordination
  • Financial Reporting & Budgeting
  • Payroll & AR/AP Administration
  • Cross-Functional Communication
  • Marketing Campaign Coordination
  • Strategic Planning & Forecasting
  • Confidentiality & Discretion
  • Process Improvement & Efficiency
  • Customer Relationship Management
  • Employee development
  • Problem-solving aptitude

Timeline

System Designer

Vance Heating & Air Conditioning
01.2025 - Current

Marketing Manager

Vance Heating & Air Conditioning
06.2020 - 12.2024

Leadership Team Member

Vance Heating & Air Conditioning
06.2018 - Current

Finance Manager

Vance Heating & Air Conditioning
06.2009 - 12.2024

Customer Service Representative & Dispatcher

Vance Heating & Air Conditioning
06.2007 - 06.2010

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Jenna Thomas