Jenna Thompson
Summary
Demonstrated ability to provide superior customer service and safety through meticulous attention to detail and strong teamwork. Skilled in operating all airport equipment and managing high-pressure situations, ensuring seamless travel experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Airport Operations Crew
JetBlue/GAT
04.2022 - 12.2022
- Provided outstanding customer service to our customers.
- Utilized at all aspects of airport operations including ticket counter, kiosk, gate and baggage service office.
- Trained new hires on airport operations procedures, fostering a team-oriented work environment, as well as safety being a number one priority.
- Maximized aircraft turnaround time by working as a team with deplaning, cleaning, and boarding of customers.
- Prevented security breaches by diligently monitoring restricted areas and enforcing access policies.
- Assisted customers with reaccomodating during delays and periods of irregular operations.
- Operated jetbridge to safely meet inbound aircraft, and pull away for departing aircraft.
- Managed lost luggage claims efficiently, helping reunite passengers with their belongings quickly.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience.
Customer Service Agent/Cross Trained
PIedmont Airlines/American
05.2019 - 10.2021
- Demonstrated empathy and honesty in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by quickly resolving inquiries and addressing concerns.
- Provided excellent customer service to all customers at the ticket counter, gate, baggage service office, and kiosk.
- Operated jetbridge to meet inbound and pull away from departing aircraft with a focus on safety.
- Trained as a station CRO, handled any disability claims or issues and worked to resolve them.
- Maintained calm composure during periods of stress such as irregular operations, with at focus on customer service at all times.
- Cross Trained to work on ramp as needed.
Infant Care Specialist
Babies R Us
05.2015 - 07.2018
- Provided customer service to new parents, relatives and caregivers helping prepare them for their new babies.
- Prepared, organized and implemented In-Store events 2-3 times a month.
- Maintained a clean, safe, well stocked environment for customers to shop.
- Assisted customers with setting up baby registries and making recommendations on helpful products we offered.
- Demonstrated a professional demeanor during periods of stress or dissatisfied customers, and worked with management to resolve any issues.
- Interacted with customers as main job function, providing them with excellent customer service and advice.
Education
Bachelor of Arts - Psychology
State University of New York At Plattsburgh
Plattsburgh, NY05.1997
Associate of Arts - Liberal Arts
Suffolk Community College
Selden, NY12.1993
Skills
- Superior customer service
- Effective problem solving
- Accurate data entry, able to type quickly and accurately
- Strong teamwork
- Safety Procedures
- Passenger Assistance
- Trained to operate jetbridge
- Able to multitask and work under pressure
Timeline
Airport Operations Crew
JetBlue/GAT
04.2022 - 12.2022
Customer Service Agent/Cross Trained
PIedmont Airlines/American
05.2019 - 10.2021
Infant Care Specialist
Babies R Us
05.2015 - 07.2018
Bachelor of Arts - Psychology
State University of New York At Plattsburgh
Associate of Arts - Liberal Arts
Suffolk Community College
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