Jenna Thompson
Ruskin,FL
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Office Receptionist at BayCare Medical Group. Proven expertise in patient scheduling and medical records management, complemented by strong team leadership skills. Enhanced patient satisfaction through effective communication and streamlined administrative processes, ensuring compliance with HIPAA regulations.
Overview
8
8
years of professional experience
Work History
Medical Office Receptionist
BayCare Medical Group
09.2025 - Current
- Greeted patients warmly, ensuring a positive first impression and enhancing patient experience.
- Managed appointment scheduling using electronic health record systems, optimizing front desk efficiency.
- Assisted with patient check-in and check-out processes, streamlining administrative workflows.
- Handled phone inquiries and provided information on services, promoting effective communication with patients.
- Verified insurance coverage and processed billing information, ensuring accuracy in patient records.
- Collaborated with medical staff to coordinate patient flow, improving overall clinic operations.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
Manager
Sun City Stables
01.2025 - Current
- Supervised daily operations, ensuring efficient horse care and facility maintenance.
- Developed training programs for staff on safety protocols and animal handling techniques.
- Implemented inventory management systems to track feed and supplies accurately.
- Coordinated scheduling of riding lessons, optimizing instructor availability and client bookings.
- Assisted in budgeting processes, maintaining financial oversight for stable operations.
- Improved marketing to attract new customers and promote business.
Customer Service Team Leader
Publix
01.2018 - 04.2025
- Led team in resolving customer inquiries, enhancing overall satisfaction and loyalty.
- Trained new staff on customer service protocols and system navigation.
- Implemented feedback mechanisms to improve service delivery and operational efficiency.
- Monitored team performance metrics to identify areas for improvement.
- Resolved escalated customer issues effectively, reinforcing brand reputation and trust.
- Developed training materials to enhance staff knowledge of products and services.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Evaluated customer service staff performance and provided constructive feedback.
- Achieved high levels of customer satisfaction, consistently monitoring service metrics and implementing improvements.
Education
High School Diploma -
Durant High School
Plant City, FL05-2020
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient scheduling
- Medical records management
- Bookkeeping
- Team leadership
- Marketing
- Computer skills
Timeline
Medical Office Receptionist
BayCare Medical Group
09.2025 - Current
Manager
Sun City Stables
01.2025 - Current
Customer Service Team Leader
Publix
01.2018 - 04.2025
High School Diploma -
Durant High School