Jenna Thornton
Sr. Sales Associate
Brookings,US
Summary
Enthusiastic and versatile customer service and management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Great at customer relations and solving customer issues. Amazing teamwork and always positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catering Lead
Sodexo
06.2024 - 11.2024
- Supervised and coordinated a team of catering staff to ensure smooth event operations and high-quality service
- Managed event setup, including arranging food, beverages, and equipment, ensuring timely and efficient service delivery, including all Jacks football games and weddings at McCrory Gardens
- Trained and mentored new staff members, fostering a collaborative and high-performance team environment
- Communicated directly with clients to confirm event details, address concerns, and ensure customer satisfaction
- Ensured all health and safety regulations were adhered to, maintaining a clean and organized working environment
Employee Trainer / Management
Sushi WA
03.2023 - 07.2024
- I was called back to this old position to train a whole new staff
- Developed comprehensive training manuals, ensuring all employees had access to necessary resources and information and optimized existing training material
- Streamlined onboarding processes for new hires, reducing time-to-productivity ratios
- Promoted a positive learning environment through effective communication and motivational techniques
- Conducted skill gap analysis, determining the most critical areas for employee development initiatives
Owner & Operator
Best Glo Cleaning Co
07.2023 - 05.2024
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction
- Hired a full staff within 3 months of beginning operations
- Managed daily operations for a successful small business, ensuring efficient processes and quality services, while still turning profit
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses
- Cut business expenses by 18%
- Developed long-term growth plans by conducting market research and identifying emerging trends in the industry
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences
Server
Yellowfin Sushi & Sake
01.2021 - 01.2023
- Knowledgeable on menu and up-sold guests on appetizers, desserts, sake and wine
- Trained new employees on customer service and safety protocols
- Had the highest sales and tips per week out of any other employee
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels
Head Bartender
Choctaw Casino
02.2017 - 11.2020
- Followed strict casino procedures and regulations while maintaining guests satisfaction
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs
- Earned ability to pick up shifts inside the casino, and at the concert venue based on sales and product knowledge
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
Education
Associate of Applied Science - Chemistry
Normandale Community College
Minneapolis, MN 05.2001 -
Skills
Task delegation / Staff leadership
Accomplishments
Managed a media team for the Superbowl in 2023. Was responsible for coordinating with NFL representatives, non-profits, and volunteers. We documented charity events, and networked with other professionals.
Built multiple websites with friends
Helped launch 2 startups: Resume Rewrites, and MethodDesigns a tech company.
Was top 3 in sales at Choctaw Casino almost every month only working 20-30 hrs a week.
Certification
Esthetician License
Timeline
Catering Lead
Sodexo
06.2024 - 11.2024
Owner & Operator
Best Glo Cleaning Co
07.2023 - 05.2024
Employee Trainer / Management
Sushi WA
03.2023 - 07.2024
Esthetician License
05-2022
Server
Yellowfin Sushi & Sake
01.2021 - 01.2023
Head Bartender
Choctaw Casino
02.2017 - 11.2020
Associate of Applied Science - Chemistry
Normandale Community College
05.2001 -
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