Jenna Tiffin
Casselberry
Summary
Skilled team player with strong background in customer service and fast-paced high volume environments. Excellent communication skills and strong command of computer skills. Adapts quickly and works well under pressure multitasking to handle diverse needs. Dependable employee seeking opportunity to expand skills and contribute to company success and grow within.
Overview
10
10
years of professional experience
Work History
Member Service-
Fairwinds Credit Union
11.2021 - Current
- Delivers timely, accurate, thorough and high-quality work while communicating effectively and making independent decisions based on members best interest.
- Sets measurable and realistic goals and holds self and other crew members accountable while promoting a positive working environment boosting morale while serving as branch "cheerleader". Maintains cash drawer and process member transactions with accuracy.
- Serves as safe deposit attendant, assists with ATM, night drop, and concierge desk tasks. Assists management in maintaining accurate monthly audit logs, key box audits, night drop audits, and safe box audits.
- Demonstrates leadership and serves as shadower overseeing new crew members assisting with training. Demonstrates exceptional member service and models FAIRWINDS WAY standards. Serves as a member advisor and demonstrates thorough product knowledge while offering services and products to new and existing members.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Medical Spa Manager
The Puar
08.2021 - Current
- Expanded client membership, increased spa traffic, and optimized profitability by devising new business strategies.
- Motivated staff to reach daily, weekly, and monthly performance goals.
- Sold services based on knowledgeable advice and great sales abilities.
- Built client loyalty by assisting with needs, listening to concerns, and asking questions.
- Kept spa operating optimally and meeting demand by setting weekly schedules.
- Boosted revenue by helping implement ongoing advertising and monthly promotions.
- Accomplished financial targets through sound administration of fiscal operations.
- Protected patient data with secure records management system.
Brand Manager
Neiman Marcus
08.2019 - 08.2021
- Managed high-volume client base in appointment-driven atmosphere.
- Created great customer experiences through personalized sales support.
- Processed credit card payments and accurately handled cash.
- Managed two separate lines consistently and sought out opportunities to go beyond requirements and support business targets.
- Developed customer base by delivering consistent customer service.
- Met or exceeded individual sales goals and key performance indicators.
- Prepared and managed successful events bringing in customers, building interest, and increasing sales.
Client Service Representative
Blue Mercury Spa
02.2016 - 08.2019
- Encouraged sales by educating clients and using strong cross-selling abilities.
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
- Met client needs while maintaining strict performance targets.
- Drove sales with good upselling and cross-selling techniques.
- Taught and executed masterclasses for large groups generating sales.
- Resolved customer concerns using strong communication and conflict management skills.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Boosted sales by building attractive displays and merchandising products.
- Maintained a calm demeanor and managed issues professionally and according to company standards.
Education
Health Information Technology -
Valencia
01.2022
Nursing
Herzing University
Winter Park, FL12-2026
Skills
- Relationship building
- Strong communication
- Teamwork and collaboration
- Customer service
- Calm demeanor
- Positive and professional
- Hospitality and accommodation
- Friendly, positive attitude
Timeline
Member Service-
Fairwinds Credit Union
11.2021 - Current
Medical Spa Manager
The Puar
08.2021 - Current
Brand Manager
Neiman Marcus
08.2019 - 08.2021
Client Service Representative
Blue Mercury Spa
02.2016 - 08.2019
Health Information Technology -
Valencia
Nursing
Herzing University