Jenna Tormey
Bradford,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Hospitality Team Member
Multiple Locations
03.2013 - Current
- Collaborated with various team members to meet guests' requests.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency.
- Trained and supervised staff to provide highest level of customer service.
- Negotiated with vendors to reduce costs and improve quality of services.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Delivery Driver
Willco. Family Inc.
09.2023 - 01.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Hospitality Professional
Sapalta At The Plum Point Lodge
05.2023 - 09.2023
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members in customer service techniques and hotel operations.
Long Term Substitute Teacher
Dundee Central School
09.2022 - 05.2023
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
- Organized lesson plans using teaching software for long-term interim assignments.
- Monitored student progress and provided feedback to students, parents and school administrators.
Sales Associate
SYSCO Food Services
05.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
No Degree - Health Sciences
Ithaca College
Ithaca, NY06.1998
Skills
- Promotional Sales Events
- Hospitality Environments
- Shift Coverage
- Providing Feedback
- Lifting Ability
- Leadership Training
Timeline
Delivery Driver
Willco. Family Inc.
09.2023 - 01.2024
Hospitality Professional
Sapalta At The Plum Point Lodge
05.2023 - 09.2023
Long Term Substitute Teacher
Dundee Central School
09.2022 - 05.2023
Sales Associate
SYSCO Food Services
05.2019 - 04.2021
Hospitality Team Member
Multiple Locations
03.2013 - Current
No Degree - Health Sciences
Ithaca College
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