Jenna Trevino
San Antonio
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in team building and process improvement. Recognized for effectively resolving customer escalations and enhancing sales performance through strategic relationship management. A fast learner and problem solver, committed to driving results and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager – Full-time
T-Mobile
San Antonio
01.2024 - 05.2024
- Trained and developed employees by providing leadership, coaching, and motivating
- Effectively handled customer escalations and complaints
- Assisted in preparing reports, analyzed performance data, and made recommendations for improvements
- Ordered and maintained supplies
Mobile Expert/Sales Associate – Full-time
T-Mobile
08.2021 - 12.2023
- Built and maintained client relationships which resulted in presenting products that right fit the customer
- Informed customers ongoing sales, promotions, and discounts
- Stayed updated on product features and benefits to provide detailed information on product
Client Service Representative – Part-time
Bank of America
06.2018 - 03.2020
- Provided excellent customer service by greeting customers in a friendly and professional manner
- Assisted customers with account transactions such as depositing checks and withdrawing funds
- Performed a variety of clerical duties that included maintaining files, answering and routing phone calls, and use of copy/fax machine
- Team collaborated with other bank staff like financial advisor, mortgage lender and business partner to ensure smooth operation and customer service
Education
Associate of Arts - Business Administration
Northeast Lakeview College
Universal City, TX05-2023
High School Diploma -
Del Rio High School
Del RioSkills
- Fast Learner
- Problem Solver
- Process Improvement
- Team building
- Sales reporting
References
Available upon request.
Timeline
Assistant Manager – Full-time
T-Mobile
01.2024 - 05.2024
Mobile Expert/Sales Associate – Full-time
T-Mobile
08.2021 - 12.2023
Client Service Representative – Part-time
Bank of America
06.2018 - 03.2020
Associate of Arts - Business Administration
Northeast Lakeview College
High School Diploma -
Del Rio High School
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