JENNA TROTT

• Increased customer engagement through social media
• Assume responsibility for designing marketing materials
• Author technical articles to disseminate industry specific information to diverse professional entities
• Monitored online presence of company's brand to engage with users and strengthen customer relationships
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Design, plan and execute marketing campaigns
• Manage all company Social Media accounts
• Plan, create, and publicize white papers and data sheets according to brand voice
• Act as a liaison between companies and industry 'influencers' to foster mutually beneficial working relationships.

• Create graphics and content for social media campaigns
• Plan, execute and manage all social media platforms/campaigns
• Designed innovative creative strategies to raise brand awareness and engagement for organization
• Monitored industry trends to keep creative materials fresh and engaging
• Organically increased Twitter platform by 500% in 4 months
• Act as an alliance manager between universities to publish journal issues with relevant content
• Work closely with the Editor-in-Chief and journal directors to strategize marketing plans
• Execute media coverage of all social work conferences/events (ex: SSWR, CSWE)

• Conducted Mental Status Examinations in emergency hospital settings to determine if patients met the criteria for involuntary/voluntary commitment as mandated by state laws
• Wrote Physician Emergency Certificates (PEC's) for patients requiring commitment on an involuntary basis
• Coordinated with Emergency Room physicians and psychiatrists to determine appropriate level of care
• Provided therapeutic sessions to children, adolescents, adults and geriatric patients
• Assist in case management for patients needing shelter, medical assistance, rehabilitation, or higher level of care.

• Worked in collaboration with Staff Social Workers and the Guardian ad Litem team
• Contacted providers and referred clients
• Facilitated and mediated high conflict/court mandated mediation sessions for parents living below CT's poverty line
• Conducted client intakes/scheduling
• Arranged and attended school visits with children
• Investigative/motivational interviewing with children 18 years old and younger
• Practiced in accordance to relevant state statutes and bills
• Wrote case notes and attended court as necessary.

• Handled client, donor, and sponsor relations and concerns
• Kept detailed records of all data in the organization's database
• Identified appropriate marketing channels and target customers for campaigns.
• Collaborated with staff, directors, board members, and volunteers to plan and execute an annual fundraiser
• Created profiles, reports, and outlines for grants
• Designed, created, authored, and publicized content for annual and monthly newsletter reports
• Prepared all digital and hard-copy communications with community resources, volunteers, and sponsors
• Created informational pamphlets for services offered

*Contract position*

• Responded to client requests via telephone and email and effectively answered questions and inquiries
• Interviewed students and UConn professors for feature articles in newsletters
• Wrote and distributed press releases for company and clients
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
• Drafted letters of nomination for honorary PhD recipients to be sent to the University's president
• Provided administrative support to senior team members
• Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards
• Worked collaboratively with a number of staff members on various projects
• Assisted the director in compiling a list of quotes for a donor repository

*contract position*

• Wrote and distributed press releases for the Creative Writing program and their clients
• Proofread and edited materials prepared by staff to check and correct spelling, grammar and style
• Helped plan and execute events (i.e readings, signings, author dinners, etc.)