Jenna Trotta
Hanover,PA
Summary
Achieved significant improvements in sales performance by implementing effective retail management strategies. Drove customer engagement initiatives that resulted in increased loyalty and sales growth. Optimized purchasing and merchandising decisions through informed financial and marketing insights. Enhanced operational efficiency by identifying and resolving process inefficiencies. Cultivated a positive team environment while managing multiple priorities and supporting team success.
Overview
22
22
years of professional experience
Work History
Store Manager
Weis Markets
02.2025 - Current
- Led daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented cost-control measures, reducing expenses while maintaining quality standards.
- Analyzed sales data to identify trends, improve merchandising strategies, and boost revenue.
Complex Store Manager
Wal-Mart Supercenter
08.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
Store Manager
Wal-Mart Supercenter
12.2016 - 08.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Co Manager
Wal-Mart Supercenter
06.2004 - 12.2016
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Delaware Technical And Community College - Owens
Georgetown, DESkills
- Financial Statements
- Customer Service
- Financial Forecasting
- Microsoft Excel
- Accurate Cash Handling
- Order Supplies
- Financial Management
- Cost Management
- Microsoft Office
- Microsoft SharePoint
- Inventory Management
- Time Management
- Microsoft Outlook
- Tableau
Timeline
Store Manager
Weis Markets
02.2025 - Current
Complex Store Manager
Wal-Mart Supercenter
08.2019 - Current
Store Manager
Wal-Mart Supercenter
12.2016 - 08.2019
Co Manager
Wal-Mart Supercenter
06.2004 - 12.2016
High School Diploma -
Delaware Technical And Community College - Owens