JENNA VEBER
Broken Arrow,OK
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Upper Crust Wood Fired Pizza
02.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored cash intake to reduce discrepancies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented bartender training programs, policies and procedures.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Enhanced team productivity through effective scheduling and task delegation.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Reported issues to higher management with great detail.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
General Manager
Hotworx 24, Infrared Fitness Studio
01.2021 - 02.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed schedules of team of 3-4 personnel to keep shifts properly staffed.
- Set and confirmed customer appointments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Waitress
Louie's Grill and Bar
09.2015 - 10.2021
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Increased sales of high margin menu items through effective upselling.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Nurse Tech CICU
Saint Francis Healthcare System
02.2009 - 02.2012
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Monitored fluid intake and output levels to evaluate electrolyte imbalances.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Customer Service/Sales
Lawrence Athletic Club
10.2005 - 02.2009
- Nurtured connections with established customers to identify new needs, match offerings and drive sales.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Operated cash register, collected payments and provided accurate change.
Education
Some College (No Degree) -
Tulsa Community College
Tulsa, OKHigh School Diploma -
Lawrence High School
Lawrence, KS05.2017
Skills
- Point of Sale (POS) system operations
- High-volume dining
- Sales Techniques
- Cash handling accuracy
- Relationship selling
- Schedule management
- Customer Service
- Employee Relations
- Customer Retention
- Budget Control
- Hiring and Onboarding
- Effective leader
Timeline
Assistant General Manager
Upper Crust Wood Fired Pizza
02.2022 - Current
General Manager
Hotworx 24, Infrared Fitness Studio
01.2021 - 02.2022
Waitress
Louie's Grill and Bar
09.2015 - 10.2021
Nurse Tech CICU
Saint Francis Healthcare System
02.2009 - 02.2012
Customer Service/Sales
Lawrence Athletic Club
10.2005 - 02.2009
Some College (No Degree) -
Tulsa Community College
High School Diploma -
Lawrence High School
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