Summary
Overview
Work History
Education
Skills
Timeline
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JENNA WARD

Atlanta,United States

Summary

Driven and creative professional with a people-first mentality and a penchant for content creation, as well as experience coordinating project, programs, and improvements. Firm believer in simple solutions as the driving factors behind achieving success with ease and efficiency.

Overview

6
6
years of professional experience

Work History

Operations Manager

Flexport
09.2023 - Current
  • Oversee end-to-end operations for NAM ocean & air imports for Flexport' international LoBs in APAC and EMEA.
  • Drive continuous process improvement and align with global stakeholders to ensure smooth & efficient day-to-day operational execution.
  • Developed updated employee onboarding program which improved operational efficiency by 50% and was ultimately adapted by multiple operations teams.
  • Update and resolve incidents and manage accessorial charges objectively while maximizing profit.
  • Conduct regular performance reviews, identifying areas for improvement and develop action plans to address them.

Program Manager II

Flexport
09.2021 - 09.2023
  • Equipped and empowered operations teams with full-fledged enablement programs supporting initiatives such as employee onboarding and other internal training, as well as incident response strategies, and knowledge management.
  • Developed and managed eLearning hub aimed at wide external audience from new grads to seasoned professionals, supporting general industry awareness to official certifications.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Championed best practices in project management, fostering culture of continuous improvement.

Operations Associate / Sr. Operations Associate

Flexport
06.2018 - 09.2021
  • Managed and coordinated ocean freight operations, ensuring efficient and timely delivery of ~200-250 shipments per month.
  • Provided superior customer service through addressing client inquiries and concerns timely.
  • Trained and mentored 10-15 new team members, fostering positive work environment and promoting professional growth.

Education

Bachelor of Science - Digital Media & Communication

Georgia Institute of Technology
Atlanta
12.2017

Skills

  • Adaptability
  • Change Management
  • Time Management
  • Cross-Functional Communication
  • Google Suite
  • Atlassian - Confluence
  • Atlassian - Jira
  • Microsoft Office

Timeline

Operations Manager

Flexport
09.2023 - Current

Program Manager II

Flexport
09.2021 - 09.2023

Operations Associate / Sr. Operations Associate

Flexport
06.2018 - 09.2021

Bachelor of Science - Digital Media & Communication

Georgia Institute of Technology

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