JENNA WARD
Atlanta,United States
Summary
Driven and creative professional with a people-first mentality and a penchant for content creation, as well as experience coordinating project, programs, and improvements. Firm believer in simple solutions as the driving factors behind achieving success with ease and efficiency.
Overview
6
6
years of professional experience
Work History
Operations Manager
Flexport
09.2023 - Current
- Oversee end-to-end operations for NAM ocean & air imports for Flexport' international LoBs in APAC and EMEA.
- Drive continuous process improvement and align with global stakeholders to ensure smooth & efficient day-to-day operational execution.
- Developed updated employee onboarding program which improved operational efficiency by 50% and was ultimately adapted by multiple operations teams.
- Update and resolve incidents and manage accessorial charges objectively while maximizing profit.
- Conduct regular performance reviews, identifying areas for improvement and develop action plans to address them.
Program Manager II
Flexport
09.2021 - 09.2023
- Equipped and empowered operations teams with full-fledged enablement programs supporting initiatives such as employee onboarding and other internal training, as well as incident response strategies, and knowledge management.
- Developed and managed eLearning hub aimed at wide external audience from new grads to seasoned professionals, supporting general industry awareness to official certifications.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Championed best practices in project management, fostering culture of continuous improvement.
Operations Associate / Sr. Operations Associate
Flexport
06.2018 - 09.2021
- Managed and coordinated ocean freight operations, ensuring efficient and timely delivery of ~200-250 shipments per month.
- Provided superior customer service through addressing client inquiries and concerns timely.
- Trained and mentored 10-15 new team members, fostering positive work environment and promoting professional growth.
Education
Bachelor of Science - Digital Media & Communication
Georgia Institute of Technology
Atlanta12.2017
Skills
- Adaptability
- Change Management
- Time Management
- Cross-Functional Communication
- Google Suite
- Atlassian - Confluence
- Atlassian - Jira
- Microsoft Office
Timeline
Operations Manager
Flexport
09.2023 - Current
Program Manager II
Flexport
09.2021 - 09.2023
Operations Associate / Sr. Operations Associate
Flexport
06.2018 - 09.2021
Bachelor of Science - Digital Media & Communication
Georgia Institute of Technology
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