Jenna Ward
Corning,Ohio
Summary
Accomplished Community Supports Supervisor with a proven track record at Perry County Board of Developmental Disabilities, enhancing program effectiveness and staff productivity. Expert in compliance monitoring and conflict mediation, achieving significant improvements in employee retention and client satisfaction. Skilled in fostering teamwork and collaboration, with a strong focus on continuous improvement and strategic planning.
Overview
18
18
years of professional experience
Work History
Community Supports Supervisor
Perry County Board of Developmental Disabilities
12.2022 - Current
- Supervise and manage staff in fulfilling daily responsibilities through routine accountability
- Provide a work environment that cultivates and encourages productivity and efficiency
- Adhere to and administer PCBDD personnel policies and procedures
- Analyze financial reports and development of programmatic reports to analyze effectiveness of programs
- Guide and direct behavioral supports through strategy development and implementation
- Review data and documentation in compliance with behavioral support rule and departmental services provided
- Coordinate and oversee PCBDD summer camp
- Develop and deploy systematic processes to assess current programming
- Actively participate in the development and deployment of PCBDD Strategic Plan
- Partner and connect with other agencies to enhance programs
Service and Support Administrator/Behavior Support Specialist
Perry County Board of Developmental Disabilities
11.2017 - 12.2022
- Develop ISP plans to ensure individual needs are being met while also providing a platform for the person to live the life that is most meaningful to them
- Maintain documentation and records as required by behavioral support rule and PCBDD policies and procedures
- Review and make recommendations regarding the behavioral supports policy and procedures
- Report Unusual and Major Unusual Incidents to appropriate entities
- Coordinate strategies and plans to integrate behavioral support techniques
- Effectively communicate and collaborate with teams to ensure needs are being met in the most cost-effective way
- Collect data to analyze effectiveness of programs and services
Director of Stanton Villa (Women’s Residential Treatment)
Perry Behavioral Health Choices
New Lexington, USA
07.2016 - 11.2017
- Completed comprehensive assessments for each client to determine eligibility for admission
- Facilitated group and individual counseling sessions
- Assisted in determining and implementing agency policies
- Oversight and management of 10 staff members and up to 10 clients
Registered Behavior Technician/Office Manager
Cornerstone Child and Family Counseling, LLC
Virginia Beach, USA
06.2015 - 07.2016
- Direct implementation of behavior-analytic services
- Assist in designing individualized behavior intervention and assessment plans
- Organize office operations
- Adapt daily plans to ensure all crises are resolved and scheduled clients are seen
Assistant Manager
The Lighthouse Beach Bar and Grill
Virginia Beach, USA
06.2014 - 08.2015
- Provide outstanding customer service
- Fulfill all manager duties when needed
- Keep track of inventory and order supplies when needed
- Develop the weekly schedule for employees
Program Leader at Brookwood Elementary School
City of Virginia Beach Parks and Recreation
Virginia Beach, USA
02.2015 - 07.2015
- Plan, lead and supervise age-appropriate activities for children
- Supervise part-time staff and volunteers
- Facilitate inclusion of those with developmental disabilities
- Adapt daily plans to insure those with IEP’s feel as welcome as all other children
- Complete daily/weekly paperwork by set deadlines
Developmental Disabilities Specialist/Preschool educator
JEB Little Creek Child Development Center
Virginia Beach, USA
05.2012 - 06.2014
- Assess children and deliver services determined fit for them within Individual Education Plans
- Communicate effectively and build relationships with parents and family members
- Complete all required documents for each child by weekly deadlines
Intern
United Methodist Family Services (Treatment Foster Care)
Virginia Beach, USA
04.2012 - 06.2012
- Monitor assigned cases by home visits, school visits, team meetings and constant communication
- Recruit families and assist in training them to be foster parents
- Increase the well-being of children any way possible
Administrative Assistant and Summer Camp Counselor
Perry County Board of Developmental Disabilities
New Lexington, USA
06.2007 - 01.2012
- Plan and implement public outreach workshops
- Curriculum development for the yearly summer camp serving ages 6-21
- Create and maintain a filing system containing all client records dating back to the early 1900’s
- Followed Individual Plans to meet the needs of each child
- Communicated effectively with children to identify their feelings and behaviors
- Confer with children to discuss their options and goals
Education
Masters of Science - Licensed Professional Counseling
Grand Canyon University
Phoenix, AZ12.2016
Bachelor of Science - Child and Family Studies
Ohio University
Athens, OH05.2012
Skills
- Compliance monitoring
- Conflict mediation
- Meeting facilitation
- Employee retention
- Client needs assessments
- Continuous improvement
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Effective communication
- Adaptability and flexibility
Accomplishments
- Leader in Excellence Award in 2022
- Trauma Informed Biographical Timeline Facilitator
- SSA Supervisor Certification
- Preschool-12 General Substitute Educator License
References
References available upon request.
Timeline
Community Supports Supervisor
Perry County Board of Developmental Disabilities
12.2022 - Current
Service and Support Administrator/Behavior Support Specialist
Perry County Board of Developmental Disabilities
11.2017 - 12.2022
Director of Stanton Villa (Women’s Residential Treatment)
Perry Behavioral Health Choices
07.2016 - 11.2017
Registered Behavior Technician/Office Manager
Cornerstone Child and Family Counseling, LLC
06.2015 - 07.2016
Program Leader at Brookwood Elementary School
City of Virginia Beach Parks and Recreation
02.2015 - 07.2015
Assistant Manager
The Lighthouse Beach Bar and Grill
06.2014 - 08.2015
Developmental Disabilities Specialist/Preschool educator
JEB Little Creek Child Development Center
05.2012 - 06.2014
Intern
United Methodist Family Services (Treatment Foster Care)
04.2012 - 06.2012
Administrative Assistant and Summer Camp Counselor
Perry County Board of Developmental Disabilities
06.2007 - 01.2012
Masters of Science - Licensed Professional Counseling
Grand Canyon University
Bachelor of Science - Child and Family Studies
Ohio University
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