Jenna Watts
Gloster,MS
Summary
Driven and adept professional with a history at Spillman’s Store, where I spearheaded cashier training, enhancing team productivity significantly. Skilled in sales expertise and multi-tasking, I excel in fast-paced environments, ensuring operational excellence and superior customer service. Demonstrated ability to improve service levels and efficiency, making a tangible impact on customer satisfaction and store performance.
Overview
10
10
years of professional experience
Work History
Head Cashier
Spillman’s Store
05.2012 - 11.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Processed both cash and card purchases and returns.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Maintained stock to meet expected customer demand.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
Pharmacy Technician
Downtown Drug
12.2008 - 05.2012
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School -
Centreville Academy
Centreville, MS05.2007
Skills
Sales expertise
Point of sale operation
Multi-tasking skill
Stocking and replenishing
Store opening/closing procedures
Timeline
Head Cashier
Spillman’s Store
05.2012 - 11.2018
Pharmacy Technician
Downtown Drug
12.2008 - 05.2012
High School -
Centreville Academy