Jenna Welch

Company Overview: Veteran Disability Services

• Led and optimized training programs which achieved measurable improvements in quality, compliance, and team performance, compliance and streamlined processes, improved efficiency, and consistently met critical deadlines
• Participated in external audits and regulatory inspections, providing necessary documentation and support.
• Collaborated with and trained healthcare professionals from the Philippines in the QA process to ensure compliance. Completed the task in 1 week, ahead of the 1-month deadline
• Produced training videos for QA tasks to enhance staff learning and improve operational efficiency
• Performed inspections on finalized medical records to ensure quality assurance.
• Documented issues identified during audits and analyses of electronic medical records data.

Company Overview: Virtual Assisting and Administrative Service

• Delegated work to staff, setting priorities and goals.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Responded to customer issues to provide immediate resolution and improve retention.
• Improved regulatory compliance by identifying root causes for occurrences of non-compliance.
• Performed testing and documented findings for vendor, stakeholder review.

• Company Overview: Home Health Aide
• Delivered compassionate care to an average of 4 clients per week, improving patient well-being and promoting independence through daily living assistance
• Monitored and documented vital signs, health status, and symptoms, proactively identifying changes and alerting medical professionals, leading to timely interventions and improved patient outcomes
• Administered prescribed medications and treatments, achieving a 100% adherence rate, and ensuring client safety and compliance with healthcare plans
• Home Health Aide

• Provided training on QA tools and best practices to other departments within the organization.
• Reported on test results and identified areas for improvement.
• Compiled and evaluated statistical data to determine and maintain product quality and reliability.
• Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
• Kept production logs and maintained job material inventory.
• Evaluated industrial operations for compliance with permits or regulations.

• Company Overview: Inpatient Mental Health Hospital
• Checked Assisted in maintaining up-to-date medical records, ensuring accurate documentation of patient care, and facilitating efficient access for healthcare providers
• Obtained and examined patient belongings for contraband to ensure safety, compliance, and a secure environment
• Scheduled visits and coordinated with mental health professionals and families and support persons
• Performed chart audits to ensure complete and accurate medical documentation, including mental health histories, treatment plans, and progress notes, for provider records and continued care
• Inpatient Mental Health Hospital

• Company Overview: Healthcare Industry
• Maintained employee health records (immunizations, medical histories, incident reports) in compliance with HIPAA, ensuring data integrity, and trends to support timely interventions, medical chart audits, and compliance with regulatory standards
• Tracked infection control data, including infection rates and exposure incidents, to support timely interventions and regulatory compliance
• Coordinated employee health screenings, new employee evaluations, vaccinations, assessments, and insurance screenings promoting a healthier workforce
• Collaborated with the infection control team to update health policies, ensuring alignment with current regulations
• Healthcare Industry

• Company Overview: Healthcare Industry, Allied Health
• Processed and submitted accurate insurance claims, ensuring timely reimbursements, reducing claim rejections by 97%, and resolving patient billing inquiries to facilitate smooth communication between patients and insurance providers
• Maintained up-to-date billing records in electronic systems, enhancing workflow efficiency and reducing errors
• Assisted with medical coding, applying ICD-10 and CPT codes for accurate billing and reimbursement
• Processed payments, managed accounts receivable, and tracked outstanding balances, leading to a 50% reduction in unpaid claims
• Healthcare Industry, Allied Health