Jenna Wells
The Colony,TX
Summary
Professional Summary:
Motivated and compassionate individual transitioning from a successful background in bartending and bar management to healthcare. Leveraging foundational education in Health Science with hands-on experience through clinical rotations in various hospital departments, including ER, Labor and Delivery, and ICU. Completion of a Phlebotomy externship at Medical City Lewisville, where I developed practical skills in patient care, blood collection, and working collaboratively with healthcare professionals. Eager to apply strong interpersonal and communication skills, along with a deep passion for helping others, and to continue furthering my education and knowledge in a healthcare setting while going through nursing school.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Shakertins
06.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Lead Cocktail Waitress
Winstar World Casino And Resort
12.2018 - 10.2023
- Managed high-volume shifts effectively, maintaining composure under pressure and ensuring smooth operations.
- Resolved customer complaints professionally, maintaining positive relationships and fostering ongoing patronage.
- Enhanced customer experience by providing exceptional service and creating a welcoming atmosphere.
- Trained new hires on company policies and procedures, ensuring consistent quality across all team members.
- Boosted sales by upselling premium liquors and promoting daily specials to customers.
Waitress
Rusty Beagle Sports Grill
08.2016 - 05.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Associate of Applied Science - Nursing
Brookhaven College
Dallas, TX12-2027
Skills
- Cleanliness standards
- Exceptional communication
- Strong multitasking
- Health and safety
- Stress tolerance
- Patient care
- Specimen handling
- HIPAA compliance
Timeline
Bartender Shift Manager
Shakertins
06.2023 - Current
Lead Cocktail Waitress
Winstar World Casino And Resort
12.2018 - 10.2023
Waitress
Rusty Beagle Sports Grill
08.2016 - 05.2019
Associate of Applied Science - Nursing
Brookhaven College
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