Open To Work
Jenna Wilcox-Picklo
Lapeer,MI
Summary
Dynamic and results-oriented professional with a proven track record of cultivating strong client relationships and building a successful business from the ground up at CCS, Commercial Cleaning Services. Skilled in multitasking and organization, I excel in streamlining operations and enhancing customer satisfaction. Leveraging strong work ethic and positive demeanor, I've effectively led teams to achieve and surpass goals, demonstrating exceptional leadership and problem-solving abilities. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining positive attitude with team members.
Overview
12
12
years of professional experience
Work History
President
CCS, Commercial Cleaning Services
Rochester, MI
11.2010 - 11.2022
- Used strong work values and communication skills to cultivate and strengthen lasting client relationships.
- Conferred with customers to understand their cleaning needs, I then created a custom matrix cleaning service for each client that fit all of their needs. In addition, I sold them the products and equipment that I used.
- Interviewed, trained and supervised employees.
- Implemented high customer service quality and productivity by streamlining systems and processes that catered to our high-end clients.
- Negotiated contracts with clients for services rendered.
- Reviewed financial statements and cleaning service sales to measure productivity and goal achievement.
- Built the entire company from past or current customers' referrals only.
- Established relationships with vendors and suppliers to secure materials at competitive prices for the customers.
- Kept records for employee work hours, inventory of supplies and equipment, bookkeeping, and payroll.
- Implemented safety procedures across all departments within the company, and the properties it serviced.
- Managing all business operations for my company, which started with me being the first employee and eventually grew to having 30 employees.
Skills
- Positive and professional
- Strong work ethic
- Multitasking and organization
Work Preference
Job Search Status
Open to workSalary Range
$90000/yr - $200000/yrAffiliations
- Enjoys spending time with my family while being outdoors in the snow and sun. Loves to learn new hobbies or activities. Always trying to learn something new while finding joy in each day.
Timeline
President
CCS, Commercial Cleaning Services
11.2010 - 11.2022