Jenna Wilkie
Clinton Township
Summary
I am a proficient and caring nursing team member offering outstanding patient-facing experience. I am adept at addressing patient needs with compassionate care and attention to detail. I am diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. I also am very experienced in customer service which has helped me act quickly on my feet and be an excellent problem solver.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nurses Aide
Henry Ford Hospital
09.2025 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed postmortem care
Manager
Beyond Juicery And Eatery
07.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hospital Volunteer
10.2024 - 05.2025
- Transported patients and helped with discharge procedures.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Supported hospital staff by changing bedding and assisting with meals.
- Observed several procedures and imagining tests in the radiology department
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MISkills
- Bedside manner
- Toileting assistance
- Feeding assistance
- Patient care
- Compassion and empathy
- End-of-life care
- Electronic charting
- Reliable team player
- Geriatric care
- Infection control procedures
- Mobility assistance
- Collecting specimens
- Vital sign recording
Certification
National Health Care Association-Nurses Assistant Certification
Timeline
Nurses Aide
Henry Ford Hospital
09.2025 - Current
Hospital Volunteer
10.2024 - 05.2025
Manager
Beyond Juicery And Eatery
07.2023 - Current
High School Diploma -
Chippewa Valley High School