Jenna Wilkinson
Springfield,IL
Summary
I love to work with people to create positivity, one of the best ways is through a beautifully crafted beverage. I’m quick to learn both hand and machine processes and very clear in my communication among fellow staff. Skilled in processing money and POS systems, troubleshooting quickly and efficiently.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Drink Maker
Pasta Al Dente
Springfield, IL
07.2026 - Current
- managing complete lemonade making process and directing of customers
- keeping inventory during active market
- flexibility and clear communication with employer’s changing schedules
Barista
Grab a Java
Springfield, Illinois
08.2024 - Current
- prepared and served coffee, espresso drinks, blended coffees and teas
- operated espresso machines and other equipment for drink preparation
- greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- managing morning rush of customers daily with efficient, levelheaded customer service
- assisted in training new baristas on beverage preparation techniques
- maintained cleanliness and organization of workstations and customer areas
- managed inventory levels and restocked supplies as needed
- handling cash transactions and processed payments efficiently at the register
- collaborated with team members to ensure smooth workflow during peak hours
Tattoo Artist
Electric Quill
Springfield, Illinois
05.2023 - Current
- collaborated with clients to ensure designs met their vision and expectations
- maintaining good client relationship, clear communication, and making sure our space is friendly and welcoming
- assisted in the development of studio policies to enhance customer experience
- decorating and designing areas to make them more appealing to customers, making experiences more memorable
- making sure our spaces stay clean and sterile
Education
New Berlin High School
New Berlin, ILSkills
- beverage preparation
- Beverage presentation
- inventory management
- cash handling
- equipment troubleshooting
- multitasking
- customer engagement
- baking
- vibes
Certification
- Bloodborne, First Aid, and complete CPR procedures updated every year
Timeline
Drink Maker
Pasta Al Dente
07.2026 - Current
Barista
Grab a Java
08.2024 - Current
Tattoo Artist
Electric Quill
05.2023 - Current
New Berlin High School