Jenna Williams
Austin,Texas
Summary
Dedicated and compassionate Dog Bather with a genuine love for animals and a keen eye for detail. Proven ability to safely and gently handle dogs of various breeds and sizes during bathing and grooming procedures. Adept at maintaining a clean and organized grooming environment. Strong communication and customer service skills, ensuring a positive experience for both clients and their furry companions.
Overview
9
9
years of professional experience
Work History
BATHING TECH
Scenthound
10.2023 - Current
- Trained new hires on proper batching techniques and safety protocols, fostering a knowledgeable and skilled workforce.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Bathing dogs using appropriate shampoos and grooming products.
- Brushing, combing, and detangling fur to prepare dogs for grooming.
- Trimming and filing nails, cleaning ears, brushing teeth, and expressing anal glands as needed.
- Writing reports for dog parents on condition of skin, coat, nails, ears, teeth, and glands while recommending treatment plans and services for health and comfort of their dogs.
SOCIAL MEDIA MANAGER
Contractor
06.2020 - Current
- Collaborated with department members to build brand consistency in social media messages
- Measured and reported impact of social media to improve effectiveness of marketing efforts
- Built and ran social media campaigns, aligning with corporate brand strategy
- Managed crisis and emergency communication through social media monitoring
- Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns
- Optimized social monitoring techniques to capture and raise awareness of relevant conversations and news.
MANAGER
Shogun Teppanyaki
10.2019 - 06.2020
- Provided orientation and on-boarding training to new associates
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Coordinated with service providers to address equipment maintenance and waste removal
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Estimated food and beverage consumption to determine purchasing requirements
- Organized and conducted pre-shift meetings to review specials, menu changes and house counts.
PATIENT SERVICE REPRESENTATIVE
Baptist Health
09.2018 - 10.2019
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts
- Answered, investigated and directed patient inquiries or complaints to manager
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Obtained proper authorization and identification prior to release of confidential medical records
- Coordinated with back office staff for timely and effective care of patients
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Analyzed patients' abilities to pay to determine charges on sliding scale.
VETERINARY INTERN
Leakey Keith DVM
01.2018 - 09.2018
- Maintained comfortable medical space for animals to feel safe during treatment
- Administered vaccines to defend against threatening diseases within animals
- Collected body tissue, feces, blood, urine and other body fluids for examination and analysis
- Scheduled appointment, and maintained business records
- Retained records of services provided and vaccination records for pet clients
- Groomed and styled pets per owners' instruction and according to breed standards
- Performed hygiene-related duties for animals by clipping claws, cleaning teeth and brushing fur
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as indoor and outdoor kennels, patient rooms, and grooming areas
- Assisted with both routine and emergency trauma surgery by prepping patients, administering tools, observing surgical procedures, and closely following doctors instructions on surgical procedures.
CUSTOMER SERVICE MANAGER
Brookshire Brother Express
04.2017 - 12.2017
- Promoted within one year for proving exceptional customer service and deescalation skills
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests
- Interacted with customers to quickly handle escalated queries and complaints
- Counted cash drawers at beginning of shifts to verify correct amounts
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Processed merchandise returns and exchanges.
MEDICAL ASSISTANT INTERN
South Texas Gynecologic Oncology
06.2015 - 09.2017
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Scanned and documented new patient information in electronic health records for registration purposes
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Uploaded physician progress notes, history and physicals into electronic medical records
- Escorted patients to exam rooms, preparing for doctor examinations
- Cleaned and sterilized exam rooms, medical equipment and common areas to reduce germ spread
- Updated patient profile for each visit, highlighting important information for doctor review
- Disposed of contaminated materials to maintain optimal health and safety practices
- Conducted initial exams and recorded vital signs to gather information for physician review
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
CASHIER
Brookshire Brother Express
02.2017 - 04.2017
- Enforced store safety and cleanliness standards, reducing hazards
- Delivered service excellence through all points of contact
- Resolved and de-escalated issues to address customer concerns
- Maintained inventory and store visual presentation to meet customer needs
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases.
Education
HIGH SCHOOL DIPLOMA -
Canyon Lake High School
Canyon Lake, Texas09.2016
Skills
- Public Relations
- Time Management Skills
- Employee Training
- Animal handling expertise
- Safe nail trimming
Timeline
BATHING TECH
Scenthound
10.2023 - Current
SOCIAL MEDIA MANAGER
Contractor
06.2020 - Current
MANAGER
Shogun Teppanyaki
10.2019 - 06.2020
PATIENT SERVICE REPRESENTATIVE
Baptist Health
09.2018 - 10.2019
VETERINARY INTERN
Leakey Keith DVM
01.2018 - 09.2018
CUSTOMER SERVICE MANAGER
Brookshire Brother Express
04.2017 - 12.2017
CASHIER
Brookshire Brother Express
02.2017 - 04.2017
MEDICAL ASSISTANT INTERN
South Texas Gynecologic Oncology
06.2015 - 09.2017
HIGH SCHOOL DIPLOMA -
Canyon Lake High School