Hi, I’m
Jenna Wills
Fort Lauderdale,FL
Summary
To leverage my extensive customer service experience and proven track record of delivering exceptional service,in a customer service role where i can utilize my strong communication,problem solving, and conflict resolution skills.
Overview
4
years of professional experience
Work History
Lowes Home Improvement
Cashier/Customer Service Desk Associate
10.2022 - Current
Job overview
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Smoothie King
Smoothie Maker/Cashier
10.2021 - 03.2023
Job overview
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Mastered the use of various blenders and juicers for optimal smoothie texture and consistency.
- Contacted supervisor to notify of low product stock or other concerns.
- Prepared and served juices and blended drinks.
BJ's Wholesale
Grocery Stocker
01.2022 - 03.2022
Job overview
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Developed plan-o-grams and layouts that maximized sales.
- Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
The Home Depot
Customer Service Representative
03.2021 - 05.2021
Job overview
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
McDonald's
Cashier
07.2020 - 03.2021
Job overview
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Education
Wellington Community High SchoolWellington, FL
High School Diploma
06.2020
Skills
- Product Recommendations
- Cash Register Operations
- Employee Training
- POS system operations
- Problem-Solving
- Refund handling
- Team Leadership
- Guest inquiries
Timeline
Cashier/Customer Service Desk Associate
Lowes Home Improvement
10.2022 - Current
Grocery Stocker
BJ's Wholesale
01.2022 - 03.2022
Smoothie Maker/Cashier
Smoothie King
10.2021 - 03.2023
Customer Service Representative
The Home Depot
03.2021 - 05.2021
Cashier
McDonald's
07.2020 - 03.2021
Wellington Community High School
High School Diploma