Jenna Wilson

Extensive experience assisting with personal care and hospitality industry operations, including Care Technician, Customer Service, and Instruction. Evaluate and discuss care and service needs with involved personnel for efficient service provide, and issue recommendations for delivery methods. Adhere to standard practices and procedures. Skilled with shift scheduling and amendment, emergency coverage, and advising management of shift change or addition. Very skilled with care and service reporting and documentation, including customer and patient care and order specifics and special requirements, i.e.-dietary, medication, or other restrictions. Complete end of shift status log or notations, case and service close-outs, and cash and credit reconciliations. Calculate additional customer pay and divide between other shift employees when needed. Issue clear, concise suggestions and recommendations to staff and management on as-needed basis. Proven ability to work independently or as team member, maintaining high level of productivity, organization, and time management. Generate and monitor workflow on treatment and sales floor, increasing profit and efficiency. Also experienced with group event scheduling and setup, logging or checking in of guests and visitors, and provide of promotional materials.